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PDF Not Opening Question

Community Beginner ,
Aug 19, 2020

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Hi, I have someone sending a file and each time im unable to opens the file. I've never seen this before but there is info after the .pdf  file format area. I believe this is causing me to be unable to open the file. If this is the case, how do I fix the file name to not add anythign after the .pdf ? I have a file attached for reference in case this makes zero sense. Thank you for the help in advance!

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Create PDFs, Edit and convert PDFs, General troubleshooting, How to, PDF forms, Standards and accessibility

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PDF Not Opening Question

Community Beginner ,
Aug 19, 2020

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Hi, I have someone sending a file and each time im unable to opens the file. I've never seen this before but there is info after the .pdf  file format area. I believe this is causing me to be unable to open the file. If this is the case, how do I fix the file name to not add anythign after the .pdf ? I have a file attached for reference in case this makes zero sense. Thank you for the help in advance!

TOPICS
Create PDFs, Edit and convert PDFs, General troubleshooting, How to, PDF forms, Standards and accessibility

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103

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Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

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Why does the file contains two different file extensions associated with the filename?

 

Are you sure if this is a legitimate file to begin with?

 

If the file was originally an image file, You contact the producer of this PDF to export it to PDF appropriately. If this is not the case, you can try renaming the filename to "unnamed.pdf"  and see how the file would behave when it is opened with the PDF viewer.

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Aug 19, 2020 1
Community Beginner ,
Aug 19, 2020

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I honestly had the same question because I've never seen this happen. I told them to rename, they tried but it turned out the same. Unopenable. They ended up just sending me procreate files but I suggested the same things as you to re-export it named appropriately... Thank you for the help.  

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Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

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It may be possible that they where Saving As instead of using the appropriate print to PDF  method or a PDF editor that would convert an image file to PDF

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Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

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What app does you use?

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Aug 19, 2020 0
Community Beginner ,
Aug 20, 2020

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the customer is using procreate and I couldnt even open it once she sent the PDF, but i'm using adobe to download or viewing on my mac

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Aug 20, 2020 0
Adobe Community Professional ,
Aug 20, 2020

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What Adobe product are you using exactly? 

 

Adobe Acrobat Pro DC (latest updated version, paid subscription)?

 

or Adobe Reader DC (last updated version - Adobe's free PDF  viewer only, not for editing PDFs) ?

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Aug 20, 2020 0
Community Beginner ,
Aug 27, 2020

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I am using preview on an imac to open the file. 

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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Do you get the same issue if you open the same file with Adobe Reader DC (free version)?

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Aug 27, 2020 0
Community Beginner ,
Aug 27, 2020

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Yes

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Aug 27, 2020 0
Community Beginner ,
Aug 27, 2020

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We have paidsubscription to adobe 

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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Is it possible to share a sample of this file?

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Aug 27, 2020 0
Most Valuable Participant ,
Aug 27, 2020

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It's shared under the original message...

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Aug 27, 2020 0
Most Valuable Participant ,
Aug 27, 2020

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It's opening just fine for me (in Acrobat XI Pro). However, the file was created using Quartz PDFContext on a Mac, which is known to be problematic. Also, it's nothing more than an image, so maybe ask them to send you that image directly instead of converting it to a buggy PDF file...

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Aug 27, 2020 1
Community Beginner ,
Aug 27, 2020

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Yes, that is what we did eventually but I had never seen this format happen with a pdf. It wasnt named that way originally so we were confused why on the way to us it changed names.  I work in adobe all day but never saw the issue. Thank you for the clarification.

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Aug 27, 2020 0
Community Beginner ,
Aug 27, 2020

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The file that is attached in my original post is just a screen shot of the file we are unable to open...not the actual file and I cant attach the broken one here because of its file extension not being accepted.  

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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What is the file type extension?

 

You can rename the file with just a .pdf file extension and share the link to that file?

 

You may also right click on the file and use Notepad or Notepad++ and share a screenshot of what it looks like.

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Aug 27, 2020 0
Community Beginner ,
Aug 27, 2020

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I cant change it and make it work. It knows and wont let me share it. I took a screenshot on the first message of whats happening 

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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Can you right-click on the file and open the file with a text file editor such as Notepad?

 

The screenshot is not enough. I would need to have a visual of what is the content of that file.

 

In any case, files that contain illegimate double extensions are usually associated with malicious files.

 

In reality you shouldn't be even trying to open up this file by any means.

 

You should read this:

https://www.bitdefender.com/blog/consumer/avoid-malicious-files-double-extensions/ 

 

And contact the creator of this file and have them fix this responsibly.

 

And to be more thorough run an app like bitdefender, perform a full heuristic scan on this file.

 

If there is anything that resembles a threat, you need to get rid of that file and notify the creator.

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Aug 27, 2020 1
Adobe Community Professional ,
Aug 27, 2020

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+++Update,

 

https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:74f9633c-fcd9-4401-97bd-de4770b4c67a 

 

Here's your file with filename  fixed.

 

I was able to open it with the Acrobat Reader Mobile app.

 

As mentioned by try67, it seems to be just a .PNG image file of a screenshot.

 

What I think happened is that the .PNG image file was probably printed to PDF using a mobile app.

 

When flattening a file with the Print to PDF feature of the mobile app, it appends the .pdf extension to the original filename.

 

I assume this is related to AndroidOS  devices. Not sure if it applies to iOS.

 

But if this is the case, it basically acts as a visual aid for the user to be able to determine what was the original filename of the file before it was converted to a PDF using this method.

 

See slides:

 

  • This is the original file "unnamed.png.pdf"

 

20200827_144404.jpg

  • And the next screenshot shows how it appends a .pdf extension to the original file that I already renamed as "unnamed.pdf" :

 

 

Screenshot_20200827-144435.jpg

Look at the bottom edge of the image above. 

 

The Acrobat Reader Mobile app renamed to "unnamed.pdf.pdf" after I used the Print to PDF method to save a local copy of this file in my device.

 

While in MS Windows there is a strict 8.3 file naming convention, this is not necessarily true in Linux operating systems, such as Android OS (in this example).

 

Both Linux and Unix-like OSs normally use more than one file extension in a single filename, specially compressed files.

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Aug 27, 2020 0
Community Beginner ,
Aug 27, 2020

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Thank you for the information! I agree, and am concious of having the file on my computer and I have deleted it already but I've seen those extension before, I have never seen them with the number and symbol as if they named it backwards...this client has sent us many of files before from this same program and have never had this happen. 

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Aug 27, 2020 0
Community Beginner ,
Aug 27, 2020

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Im not sure youre understnading what that image was that I sent....It was just a screenshot of the file name for reference. Its not what im trying to open...its to show the file name of whats happening on my end. 

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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]Ohhhh ok... LOL!

 

I'm sorry. I do struggle understanding what people try to say in the forums most of the time.

 

So, in that case, I did noticed that the file name " Danger .pdf  "  has a space in between and then followed by the page size after the .pdf extension.

 

Is this what you were trying to clarify?

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Aug 27, 2020 0
Community Beginner ,
Aug 27, 2020

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yes...

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Aug 27, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Aug 27, 2020

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I guess the confusing part for me was that your link has the double extension problem, not just the screenshot that you shared inside of the double-extension pdf.

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Aug 27, 2020 0