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PDF patters not printing to scale (varies by computer with same settings)

Community Beginner ,
May 25, 2020

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My wife has been printing sewing patters for years on an old desktop running Reader XI. No problems getting them to print to the proper scale by setting to "Actual Size." We just got a new desktop and installed Reader DC. Same patterns, same networked printer (Brother laser), same "Actual Size" setting and they no longer print accurately. They're close, but that's nowhere near good enough for sewing patterns. Stranger still, using a different laptop (also fully updated Win10 and fresh Reader DC to match the new desktop), some PDFs print correctly and others are just that little bit off.

 

I tried removing Reader DC and installing an older XI, but that crashes without fail moments after a PDF is opened (no idea why).

 

All versions of Win10 are fully up to date, the printer drivers are updated. 

 

Anyone have an idea as to what might be going on? I'm at a loss for anything else to try. Thanks!

Correct answer by B_Linley | Community Beginner

Okay, after yet another round of banging head against wall, I finally figured it out. I was able to get the pattern to print to scale when I used Adobe Reader DC, but my wife's account on the same new computer was still getting the small prints. We verified a dozen times over that the settings were all the same. Then I noticed the printer itself was listed differently. On my account it was listed as Brother MFC-9130CW Printer; on the other it lacked the word "Printer" but was otherwise the same. No idea how or where this "other" version of the printer came to be, but once we changed the selected printer it worked fine.

 

Don't know if this will ever help anyone else, but there you are.

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General troubleshooting, How to, Print and prepress

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PDF patters not printing to scale (varies by computer with same settings)

Community Beginner ,
May 25, 2020

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My wife has been printing sewing patters for years on an old desktop running Reader XI. No problems getting them to print to the proper scale by setting to "Actual Size." We just got a new desktop and installed Reader DC. Same patterns, same networked printer (Brother laser), same "Actual Size" setting and they no longer print accurately. They're close, but that's nowhere near good enough for sewing patterns. Stranger still, using a different laptop (also fully updated Win10 and fresh Reader DC to match the new desktop), some PDFs print correctly and others are just that little bit off.

 

I tried removing Reader DC and installing an older XI, but that crashes without fail moments after a PDF is opened (no idea why).

 

All versions of Win10 are fully up to date, the printer drivers are updated. 

 

Anyone have an idea as to what might be going on? I'm at a loss for anything else to try. Thanks!

Correct answer by B_Linley | Community Beginner

Okay, after yet another round of banging head against wall, I finally figured it out. I was able to get the pattern to print to scale when I used Adobe Reader DC, but my wife's account on the same new computer was still getting the small prints. We verified a dozen times over that the settings were all the same. Then I noticed the printer itself was listed differently. On my account it was listed as Brother MFC-9130CW Printer; on the other it lacked the word "Printer" but was otherwise the same. No idea how or where this "other" version of the printer came to be, but once we changed the selected printer it worked fine.

 

Don't know if this will ever help anyone else, but there you are.

TOPICS
General troubleshooting, How to, Print and prepress

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May 25, 2020 0
Adobe Community Professional ,
May 26, 2020

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Make sure that in your print dialog box, it's set to Actual Size. It's not the default, but it is sticky, so once you set it on the new computer, it should stay that way.

Screen Shot 2020-05-21 at 3.11.48 PM.png

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May 26, 2020 0
Community Beginner ,
May 26, 2020

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Yeah, that was the first thing we did (from experience). Still not printing to the correct size, though.

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May 26, 2020 0
Adobe Community Professional ,
May 26, 2020

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Can you post a screeshot of your print dialog box?

 

How much off are the patterns printing?

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May 26, 2020 0
Community Beginner ,
May 27, 2020

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Sure. I've attached a screen shot of the print settings used as well as pictures of the printed output from the same pattern off the old desktop (with Adobe XI) and new (with Adobe DC). Both were printed back to back off the same printer. The new print is off by about 2mm out of 40mm, so about 5% too small. It seems to be inconsistent with how far off it is between various pattern files, as well - these being tried and true previously used patterns.

 

Thanks!

 

print setting dialog (new computer)print setting dialog (new computer)new output print with rulernew output print with rulerold output print with rulerold output print with ruler

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May 27, 2020 0
Community Beginner ,
Sep 27, 2020

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Okay, after yet another round of banging head against wall, I finally figured it out. I was able to get the pattern to print to scale when I used Adobe Reader DC, but my wife's account on the same new computer was still getting the small prints. We verified a dozen times over that the settings were all the same. Then I noticed the printer itself was listed differently. On my account it was listed as Brother MFC-9130CW Printer; on the other it lacked the word "Printer" but was otherwise the same. No idea how or where this "other" version of the printer came to be, but once we changed the selected printer it worked fine.

 

Don't know if this will ever help anyone else, but there you are.

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Sep 27, 2020 0