PDF preview not available in Win 10 pro

New Here ,
Jan 16, 2021 Jan 16, 2021

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Running acrobat and PDF's are not appearing in preview pane

No Preview Available.

i am sure there is a solution but i am not smart enough to figure it out

TIA2021-01-16 10_46_20-Window.png

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Adobe Employee ,
Jan 18, 2021 Jan 18, 2021

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Hi Tia, 

 

We'll surely tell you how you can get the fixed. There's a small preferences setting that needs to be changed with Acrobat DC.

Navigate to Acrobat DC>Edit>Preferences>General>enable "PDF Thumbnail Previews in Windows Explorer">OK

Enable thumbnail preview.JPG

 

Thanks,

Akanchha

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Hi

I have done as sugessted above to restore thumbnails in explorer but I am getting a mix of thumbnails and PDF icon.

PDF icon no use to me.

 

 

HELP PLEASE

I want to see thumbnails in explorer.

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hello,

We are aware of this issue and we are working towards this fix. Once we have further updated we will keep you updated. 


Please let us know if we need further assistance to reproduce this issue and some logs from your machines. 
Will it be possible for you to have a session with us?


~Tariq

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