From Jan 2020 i haven't been able to attach pdfs to letters due to a height error.
Prior to this I've used the same systems for approx 5-6 no issues.
on downloading a pdf created document it is auto saving to American letter size and can't attach to a letter which is in the original UK sizing.
I've found a work around by sending the pdf to print to a dummy printer and re-saving it, which point it auto saves back to flicks to UK size and allows me to add it to the letters.
Does anyone know why it would have started saving as US letter size and how I can turn it back?
How does you create the PDF files?
Looks like that you doesn't use Adobe Acrobat to create the files.
How does you create the forms in Acrobat?
Use the correct page size in Office. This is not a issue of Adobe Acrobat.
What does you mean with system?
I use a couple of systems and one of them, northgate creates pdf documents which historically are attached to a letter, since last January they stopped attaching due to a height issue.
And on it investigating, the northgate system pdfs (and when exporting a windows document to pdf) are saving as Letter (us) not UK.
Contact the support of northgate.
Thanks. But the issue is the same when I create a windows document and export it as a pdf so it's not an issue with northgate.
it's affecting two completely different systems, the only overlap is when it's being saved as a pdf document.
When you only view the files in Adobe Acrobat it doesn't change the page size!
Yes its when I'm trying to save the document to attach it to a letter that it's saving as US letter. So there is a mismatch on page size so it won't send to printer.