pdf stopped working, lost highlighted texts

New Here ,
May 04, 2021 May 04, 2021

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I had several files opened, with highlights on hundreds of pages, after I wanted print, it suddenly stopped working. after reopening it recover everything. I tryied to print, but again - it stopped working. after reopening it didnt save anything and didnt even ask me to recover. 

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Edit and convert PDFs

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Adobe Employee ,
May 04, 2021 May 04, 2021

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Hi Vaso

 

Hope you are doing well and sorry for the trouble. As described, printing the PDF file suddenly stopped the application and doesn't give you the option to recover.

 

- Have you stored/saved the PDF on your computer locally or is it stored on a shared network/drive or cloud location? Please try to reopen the PDF from the saved location and check.

 

- What is the version of the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer once.

 

Also, please check for any missing/pending update for printer driver and firmware and try updating it and check if that helps.

 

You may also try to print the PDF as image. Go to Print > Advanced > Print As image and see if that works for you.

 

Also, please check out the help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if it helps.

 

Regards

Amal

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New Here ,
May 05, 2021 May 05, 2021

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it is updated. Usually I save pdf files on my computer, but this time I didn't saved it before it stopped working

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