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PDF Text appears black regardless of color.

Community Beginner ,
Feb 20, 2017

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Every PDF that I open up on my computer with Adobe Acrobat shows the document text as black regardless of the actual text color.  When I open the same document in Adobe Reader, the text appears as it should.  I have set my color management settings in Adobe Acrobat to the settings identical to my co-worker, but that did not solve the problem.  Please let me know which setting I need to adjust in order to view the true color of the text in Adobe Acrobat Standard.

Correct answer by jc27284 | Community Beginner

I failed to mention that I have Windows 10, so the Windows key +R did not work.  Instead, I uninstalled and reinstalled and the problem is fixed.  A simple answer, but could get painful over time if the problem returns on a frequent basis.

Thanks!

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Install update and subscribe to Acrobat

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PDF Text appears black regardless of color.

Community Beginner ,
Feb 20, 2017

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Every PDF that I open up on my computer with Adobe Acrobat shows the document text as black regardless of the actual text color.  When I open the same document in Adobe Reader, the text appears as it should.  I have set my color management settings in Adobe Acrobat to the settings identical to my co-worker, but that did not solve the problem.  Please let me know which setting I need to adjust in order to view the true color of the text in Adobe Acrobat Standard.

Correct answer by jc27284 | Community Beginner

I failed to mention that I have Windows 10, so the Windows key +R did not work.  Instead, I uninstalled and reinstalled and the problem is fixed.  A simple answer, but could get painful over time if the problem returns on a frequent basis.

Thanks!

Topics

Install update and subscribe to Acrobat

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Feb 20, 2017 0
Adobe Employee ,
Feb 22, 2017

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Hi jc27284,

Could you please try resetting preferences for Acrobat and see if that works?

(i) Close Acrobat.

(ii) Press and hold Windows key and press R on the keyboard>type %APPDATA%\Adobe\Acrobat\ in the run dialogue box>click OK

(iii) Right click on 2015 or DC folder and move it to some other location like temp folder. To open a temp folder, type temp in run dialogue box.

(iv) Relaunch Acrobat.

Please confirm the version of Acrobat installed on the machine?

To check the version, launch Acrobat>click Help>About Adobe Acrobat

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Feb 22, 2017 0
Community Beginner ,
Feb 23, 2017

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I failed to mention that I have Windows 10, so the Windows key +R did not work.  Instead, I uninstalled and reinstalled and the problem is fixed.  A simple answer, but could get painful over time if the problem returns on a frequent basis.

Thanks!

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Feb 23, 2017 0
Community Beginner ,
Feb 23, 2017

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Oh, and I have version 2015.006.30033 of Adobe Acrobat Standard DC.

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Feb 23, 2017 0
New Here ,
Aug 17, 2020

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I also have this problem - only in Acrobat Pro (Acrobat Viewer is working fine). I tried reinstalling Acrobat Pro but the problem remains. I should note that printing works correctly, only on-screen veiwing is showing all text as black.

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Aug 17, 2020 0
Adobe Employee ,
Feb 25, 2017

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Glad to know that the issue is resolved.

I would like to mention that Windows+ R key combination works in every version of Windows Operating System.

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Feb 25, 2017 0