PDF to JPEG problems

New Here ,
Dec 22, 2020 Dec 22, 2020

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HI Until a few weeks ago I never had any problems, but now I am no longer able to confer PDF (square format) to JPEG. The image is distorted and stretched in height, so instead of a square I get a very tall rectangle. Never happened before I use Adobe Acrobat XI Standard Have there been any updates?

 
 

 

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Edit and convert PDFs

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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How does you convert to JPEG?

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Save as other

Image

JPEG

 

as usual

 

Immagine.jpg

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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What OS does you use?

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Windows 10 Pro

Version 20H2

Build OS 19042.685

64 bit

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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Info: Acrobat XI is not compatible with Windows 10.

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New Here ,
Dec 22, 2020 Dec 22, 2020

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I always used it

Something should be changed in these days

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Most Valuable Participant ,
Dec 22, 2020 Dec 22, 2020

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That's possible. Windows 10 is being updated constantly, while Acrobat XI is not. Maybe a recent update to the former broke the latter, although that would be strange. Make sure you have the latest version of Acrobat XI installed (11.0.23) and maybe try running it in Compatibility Mode with an earlier OS, like Windows 7.

Updates are available (for the moment) here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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Does this happens with all documents?

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New Here ,
Dec 22, 2020 Dec 22, 2020

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actually ... no

I created a two excel charts

First I printed them as pdf Then from the PDF I converted them to JPEG This has always worked, until the JPEG has become stretched

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New Here ,
Mar 06, 2021 Mar 06, 2021

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I am having the same issue. Did you ever get this resolved?

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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What version of Acrobat and operating system are you using?

One workaround would be to open the PDF in Photoshop and save as an image.

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