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PDFs created with AutoCAD crashes Acrobat Pro DC on OsX

New Here ,
May 30, 2018

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Hi all,

has anyone encountered similar problem; When I create a PDF with Autocad, which has many lines (let's say, 1:100 scale plan of a hotel) it is super slow to open and usually I have to Force Quit Acrobat. I am running latest OsX on latest MacBook Pro so it should not be a hardware issue. I have had this problem for a while already. That's why I am using another PDF softwares with big PDFs with many lines.

Has anyone solution for this problem?

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PDFs created with AutoCAD crashes Acrobat Pro DC on OsX

New Here ,
May 30, 2018

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Hi all,

has anyone encountered similar problem; When I create a PDF with Autocad, which has many lines (let's say, 1:100 scale plan of a hotel) it is super slow to open and usually I have to Force Quit Acrobat. I am running latest OsX on latest MacBook Pro so it should not be a hardware issue. I have had this problem for a while already. That's why I am using another PDF softwares with big PDFs with many lines.

Has anyone solution for this problem?

TOPICS
General troubleshooting

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940

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May 30, 2018 0
Adobe Employee ,
May 31, 2018

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Hello Nikor,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro DC is crashing when opening PDF files created from AutoCAD, Is that correct?

What is the dot version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and see if this brings any difference.

Also, refer to the following Adobe discussions which discuss a similar issue PDF from Autodesk Revit

Autocad PDF creation problem

Also, help us with few pieces of information so that we can assist you in a better manner:

  • What is the dot version of the MAC operating system installed?
  • Is it specific to one PDF file or with all the PDF files?
  • If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can test it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[edited response]

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May 31, 2018 0
New Here ,
Jun 01, 2018

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Hi Anand Sri,

My Acrobat is 2018.011.20040 and OS X 10.13.4. So both should be up to date. There are no updates available.

The problem happens on many files, usually the ones created with AutoCAD or similar program. When there are many lines, seems it causes troubles.

Best regards, Niko

Niko Räsänen

[ Mod: Personal information and email signature removed ]

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Jun 01, 2018 0
Most Valuable Participant ,
Jun 01, 2018

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You say it crashes. Does it also crash, or do you just mean it's slow? You say you "have to" force quit? Have you left it overnight etc. or do you just mean it's longer than a few minutes?

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Jun 01, 2018 0
New Here ,
Oct 23, 2019

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Hello Test_Screen_Name

I have the same issue with adobe acrobat 2017 (32 bit) on win 10 (64 bit). All PDFs files that only have to contain a page converted from Autocad stalls the system with message "....(not responding)". It is render "practically" unusable it stalls you allow to settle down usually around 1-2 minute then try to scroll past the page and it stalls again (whether in the page thumbnail window or the slider on the right  or the mouse scroll button).

Also the program doesnt recognise word, excel, and all office software (2016 version) when selected to combine files, i must pdf each file individually first and then combine into binder. I have an old program of visio and it recongises this program when selected for combine files

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Oct 23, 2019 0
New Here ,
Oct 23, 2019

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accidently pushed this out before completion.... There is more if I attempt to change the window size or move the window it freezes, if I open a second file that hapens to have an autocad generated PDF forget it I essentially have to force quit the program.

The only solution i have is to print the page with "print to PDF" function on my printer. Even the "microsoft print to PDF " function doesn't produce a useable file?

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Oct 23, 2019 0
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New Here ,
Oct 21, 2020

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Has there been any resolution to this issue?  I use Revit and AutoCad on a Windows 10 system.  I have the latest Acrobat Pro with all updates.  For months Acrobat Pro DC has been freezing or barely progressing through opening a file produced with Autodesk products.  This includes all files received from consultants.  

Pro DC is pretty much useless for this work.  

Has any work been done on this?  Im not getting any value from my subscription at present. 

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Oct 21, 2020 0