has anyone encountered similar problem; When I create a PDF with Autocad, which has many lines (let's say, 1:100 scale plan of a hotel) it is super slow to open and usually I have to Force Quit Acrobat. I am running latest OsX on latest MacBook Pro so it should not be a hardware issue. I have had this problem for a while already. That's why I am using another PDF softwares with big PDFs with many lines.
Has anyone solution for this problem?
We apologize for the inconvenience caused, as per the description above, Acrobat Pro DC is crashing when opening PDF files created from AutoCAD, Is that correct?
What is the dot version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC
Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing the updates and see if this brings any difference.
Also, refer to the following Adobe discussions which discuss a similar issue PDF from Autodesk Revit
Also, help us with few pieces of information so that we can assist you in a better manner:
Let us know how it goes and share your findings.
Hi Anand Sri,
My Acrobat is 2018.011.20040 and OS X 10.13.4. So both should be up to date. There are no updates available.
The problem happens on many files, usually the ones created with AutoCAD or similar program. When there are many lines, seems it causes troubles.
Best regards, Niko
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You say it crashes. Does it also crash, or do you just mean it's slow? You say you "have to" force quit? Have you left it overnight etc. or do you just mean it's longer than a few minutes?
I have the same issue with adobe acrobat 2017 (32 bit) on win 10 (64 bit). All PDFs files that only have to contain a page converted from Autocad stalls the system with message "....(not responding)". It is render "practically" unusable it stalls you allow to settle down usually around 1-2 minute then try to scroll past the page and it stalls again (whether in the page thumbnail window or the slider on the right or the mouse scroll button).
Also the program doesnt recognise word, excel, and all office software (2016 version) when selected to combine files, i must pdf each file individually first and then combine into binder. I have an old program of visio and it recongises this program when selected for combine files
accidently pushed this out before completion.... There is more if I attempt to change the window size or move the window it freezes, if I open a second file that hapens to have an autocad generated PDF forget it I essentially have to force quit the program.
The only solution i have is to print the page with "print to PDF" function on my printer. Even the "microsoft print to PDF " function doesn't produce a useable file?
Has there been any resolution to this issue? I use Revit and AutoCad on a Windows 10 system. I have the latest Acrobat Pro with all updates. For months Acrobat Pro DC has been freezing or barely progressing through opening a file produced with Autodesk products. This includes all files received from consultants.
Pro DC is pretty much useless for this work.
Has any work been done on this? Im not getting any value from my subscription at present.
I work at a tech company and our client has this issue and the funny thing is this only happens on 2 of their computers. All of the computers are W10 Pro,16GB Ram, I7 Cpu's, Adobe Acrobat Pro fully updated. I have tried almost everything possible. Updating graphics drivers, rolling back graphics driver. Updating BIOS, windows updates. Every other computer that opens large AutoCAD files works fine. When you try to open on 2 of the 10 computers after scrolling for a couple of minutes the whole window freezes up and you have to force quit. When I contact adobe through chat they are absolutely useless and tell me to "repair" the file and try simple troubleshooting steps that we have obviously tried already.
They are getting super frustrated because from a buisness standpoint it is absolutely unacceptable for the program you are paying for cause this much grief.
Adobe if you are reading this. DO SOMETHING.
I'm not sure if this works for Windows, but on Mac I'm having success by unchecking Preferences / Accessibility / Enable assistive technology support.