Permanently disable Adobe Collab Sync?

Explorer ,
Jan 07, 2021 Jan 07, 2021

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Is there a way to permanently disable Adobe Collaboration Synchronizer?

For reasons beyond my control I am not allowed to use cloud storage. The Collab Sync process holds files open, meaning I often cannot regenerate a PDF file if I've viewed the previous version of this file in Acrobat. 

I can get around this by using task manager to shut down the Collab Sync process, but it's a pain to keep doing this.

I found a different solution which was to locate and delete the AdobeCollabSync.exe file - which works for a while. But Creative Cloud is constatnly pushing updates which include reinstalling this file.

 

I'm looking for a permanent solution to eliminate this process.

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I leave the file AdobeCollabSync.exe in place but append a different extension (e.g. AdobeCollabSync.exe.KILLTHIS). This is the only way I've been able to stop that disruptive AdobeCollabSync tool. While trying to work, my PDFs are locked by AdobeCollabSync. I'd kill the task in Task Mgr but bc I work with a lot of PDFs, it's a brief rememdy at best. PDFs get locked. Even the directory they're located in gets locked. Can't rename or move PDFs nor the directories they reside in.

 

Even installed Adobe Creative Cloud app and set the Sync setting to PAUSED. No change. STILL lockes up my PDFs and directories. This is a problem impacts my productivity in the office and in the field.

 

Reached out to Adobe. They just uninstalled the app and ran a cleanup tool, the software equivalent of a computer REBOOT. Didn't resolve the issue. I pay too much in subscription costs to be putting up with this nonsense.

 

Why is there no OPT OUT of  ADOBE COLLABERATOR. Not EVERYONE works on a TEAM. That and it's a Resource Hog.

 

 

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Wether you're on macOS or a Micrososft Windows machine, the Synchronizer Collaborator is a non-lockable subfeature which interacts with other Adobe services.

 

By non-lockable means thatit has no administrative lockdown preference and allows the user to change that preference via GUI. Furthermore, with every new update that is performed in both of Acrobat Pro DC and Reader DC (specially if you have both of them installed together under  the same user account), this synchronizing background service will always check for a newer version of itself and update to that newer version if an older one is already in use.

 

However, there may be ways to work around it using the Acrobat Preferences Reference and the Acrobat Admin  Guide.

 

 

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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See this thread :

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Macintosh/Workflows.html?zoom_highlight=w...

 

There is an unofficial guidance posted by a user that may partially answer what you're trying to do.

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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What I am trying to accomplish is working with AADC (Adobe Acrobat DC) without having to stop it trying to sync my PDFs. The background "sync" task prevents my being able to move or rename PDFs I've worked with in AADC, it locks the user out of beign able to rename and move parent directories as well.  I'm able to temporarily disable ACS (AdobeCollabSync) by ENDing the 2 instances of ACS in Task Manager. They're loaded again, however, when the next PDF is opened in AADC.  (This is written up in my 1st post as well.)

 

I've had to resort to appending a dummy extension to every instance of AdobeCollabSync.exe (AdobeCollabSync.exe.KILLTHIS). That seems to be a viable work-around for the time being. It may be undone post-future updates, however.

 

This same issue presents on my desktop computer as well as my laptop. Both running Windows 10 Pro 64-bit.

If you know how to disable or excise AdobeCollabSync "via the GUI", I'd very much like to know.

I've tried thru AdobeCreativeCloud (by "pausing" sync). No change. Issue persists.

 

Bottom line, there should be a *working means of actually opting out of (rather than "pausing")  Adobe sync function.

 

Thank you in advance

 

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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I see what you're saying.

 

If this problem is manifesting in all devices then there's more to it, not just  the AdobeCollabSync.exe file.

 

See Appendix C of the Acrobat Admin Guide:

 

 

You will need it to get familiarized with how to disable the services that are causing the issue that you're describing.

 

As mentioned in my reply earlier,  the AdobeCollabSync executable is a subfeature of other system services that interacts as a process that runs continuously in the background and it is not lockable.

 

It may be partially disabled in the HKCU (current user) registry hive, which corresponds to the user account(s) workflows and it doesn't have a feature lockdown in compatisson to the HKLM (local machine) registry hive which provides the actual feature lockdown but not for the AdobeCollabSync subfeature per se.

 

You may need to explore by adisabling some of the Workflows (Services Integration) subfeatures:

 

 

And also some additional subfeatures directly related to the Workflow (Actions) integration subfeatures:

 

 

 

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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I forgot to mention that, some of the areas of interest in the links provided above, you should disable anything that involves caching documents to the cloud space, share, review or tracking a file, connecting to Adobe.com to download files, receive or suppress notifications related to those services, as long as it doesn't impact working with other things (or essential Adobe services) while you're online.

 

In my personal case I prefer to work on my PDFs completely offline, and only resume online activity when the work is finished.

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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Thank you very much. I will look into that 1st chance I get.

I neglected to mention I'd checked to see what services are running with "Adobe" in the title

Found they are the same on both my Win10 Pro x64 devices (Desktop PC and Tablet/Laptop)

 

There are fewer than I though there'd be. They are as follows:

- Adobe Acrobat Update Service

- Adobe Genuine Monitor Services

- Adobe Genuine Software Integrity Service

- AdobeUpdateServices

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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I would be delighted if this could be resolved. Was so frustrated I began looking for a different PDF suite today Will post my findings. May be the week end before I get a chance to look at the links, etc you posted. (Ty for that, rbs. Your help is much appreciated)

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Adobe Community Professional ,
Apr 29, 2021 Apr 29, 2021

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You're very welcome.

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