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Playing audio from PDF not working

New Here ,
Jul 10, 2020

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Trying to play the audio that is in a PDF format with Adobe reader and it keeps telling me a I need a media player when I click the green Play icon while using a Macbook

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How to, PDF forms

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Playing audio from PDF not working

New Here ,
Jul 10, 2020

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Trying to play the audio that is in a PDF format with Adobe reader and it keeps telling me a I need a media player when I click the green Play icon while using a Macbook

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How to, PDF forms

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62

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Jul 10, 2020 0
Adobe Employee ,
Jul 10, 2020

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Hi there

 

We are sorry for the trouble. As described you are not able to play the audio from the PDF file .

 

Would you mind sharing the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Adobe Acrobat Reader DC and nake sure you  have the latest version 20.009.20074 installed. Go to Help > Check for Updates.

 

Also please take a look at the help page Playing video, audio, and multimedia formats in PDFs, Adobe Acrobat and see if that works.

 

Let us know how it goes

 

Regards

Amal

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Jul 10, 2020 0
New Here ,
Aug 06, 2020

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I'm having the same problem. I use a Macbook and can record audio files and save them, but when I try to play them back, I get an error message saying "Cannot find appropriate player for the sound." I think this problem has something to do with Catalina (I'm running version 10.15.5). Is this a problem that needs to be fixed by Adobe or Apple? I'm a college teacher, my term begins in two weeks, and this audio function (which I've used in the past) is hugely important in providing feedback on student work. Please respond as soon as you can. Thanks.

 

Update: For what it's worth, I called Apple support today (Aug 7) They say that Adobe needs to update their playback function to make it compatible with Catalina. If that's the case, please do it soon.

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Aug 06, 2020 0
Adobe Employee ,
Aug 08, 2020

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Hi there

 

We are sorry to hear that.

 

Would you mind sharing the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC and make sure you have the latest version 20.009.20074 installed. Go to Help > Check for Updates.

 

You may also try to turn off the protected mode for testing and see if that works for you. Go to Adobe Acrobat/Reader DC > Preferences > Enhanced Security > Turn off the Protected mode and Uncheck the Enhanced Security > Click OK and reboot the application

Note: Please turn on the security after testing.

 

Let us know how it goes

 

Regards

Amal

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Aug 08, 2020 0
Badger98 LATEST
New Here ,
Aug 09, 2020

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I've updated the app and turned off the enhanced security, but I still can't play back the audio files. 

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Aug 09, 2020 0