please help me get and use the adobe subscription that i paid for.

New Here ,
Apr 29, 2021 Apr 29, 2021

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Hello I PAID FOR WEEKLY SUBSCRIPTIONS OF ADOBE a week ago (4/20/21). I realy only need the Adobe Acrobat to change my file that I am submitting to the patent office to PDF perhaps 2 more times. i AM PAYING $24.00 EVERY WEEK. On 4/27/2021 I was told that I coud delete the cancel the ADOBE package tha tI PAID FOR and use the trial.

  It seems that THE ADOBE SUBSCRIPTION thatI PAID FOR, THE PACKAGE was cancelled and I cannot use ANYTHING that I paid for. I paid for nothing and the trial that they said I could use is impossible to FIND DOWNLOAD OR USE. ADOBE DID NOT REFUND MY MONEY ONLY STOPPED ME FROM USING WHAT I PAID FOR. 

I cannot download THE TRIALAT ALL; the Trial does not work and THE ADOBE THAT I PAID FOR ON 4/20/2021 IS NO LONGER AVAILABLE TO ME AND IT SEEMS THAT I WILL NOT GET MY MONEY BACK.  ADOBE DID NOT REFUND MY MONEY ONLY STOPPED ME FROM USING WHAT I PAID FOR.  not refund my money or speak of my money being refunded. So now I cannot change my patent applications to pdf and I cannot use the ADOBE package  tha tI PAID FOR or even try the trial. as to what happened to what I paid for 

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Edit and convert PDFs

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Adobe Community Professional ,
Apr 29, 2021 Apr 29, 2021

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You keep repeating yourself but you never actually mention what's the name of the product you paid for...

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hi there

 

We are sorry for the trouble. This is something that can be rectified by our billing team. I have shared some ore details in private message please check.

 

Regards

Amal

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