Preference window too large and does not record changes

[HansPL]

In Acrobat XI, my Preference window is too large, does not record changes, cannot be resized, and have no Minimize or Reduce icon. I cannot even see if there is a Save button to save changes or if one is simply supposed to Exit after making a change. I have repaired the app. I have restarted both the app and the computer after a change. (The change I am trying to make is General > Scale for screen resolution – refusing to change from Auto-Detect to something else.)

What can I do?

Hans L

[danielc99152335 · Accepted solution]

Are you using windows 10 and have a screen scaling setting of >100% ?

I have noticed that this can cause unscaleable windows in some applications to be larger than the screen, blocking the uesr from pressing OK or save.

[danielc99152335 · Accepted solution]

Are you using windows 10 and have a screen scaling setting of >100% ?

I have noticed that this can cause unscaleable windows in some applications to be larger than the screen, blocking the uesr from pressing OK or save.

[HansPL · Accepted solution]

Spot on, Daniel. However, it seems to depend on whether the main monitor (I have three monitors) is set to 100 % or not. I will have to try to move the main app from the main monitor to one of the other.

Thank you!

Hans L

[HansPL]

As a matter of fact, what solved the problem was that after I had reduced the setting of all monitors to 100 % (THANKS!), I was able to set General > Scale for screen resolution to 100 % (previously AutoDetect). Thanks for setting me in the right direction.

Hans L