Prepare Form – unable to add an image to an image field once I have emailed the form

New Here ,
Apr 26, 2021 Apr 26, 2021

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I have used Prepare Form and added in text fields, date fields and image fields.  The first person I sent it to added a date, an image, and text.  It then went to the second person who added in a date, an image and text but when they returned the form to me I was unable to view the images and the date field was no longer a drop down allowing for date selection (although I can type a date).  Also I am now unable select an image when I click on the image field, it just highlights the box when I click.  When I click onto Prepare Form I can see that the fields are there.  Any ideas why this has happened and how I can resolve it?

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Edit and convert PDFs, PDF forms

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Most Valuable Participant ,
Apr 26, 2021 Apr 26, 2021

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What application, including exact version number, are you using to open the file?

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New Here ,
Apr 26, 2021 Apr 26, 2021

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Adobe Acrobat Pro DC 2020.006.20042

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Most Valuable Participant ,
Apr 26, 2021 Apr 26, 2021

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Can you share the file with us?

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Unfortunately not as it contains personal data

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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All PDF form makers should know this great trick:
https://www.abracadabrapdf.net/ressources-et-tutos/creation/forcer-utilisation-pdf-avec-acrobat-read...
(paste this URL in Google translate)

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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This will not add an image to an image field.

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New Here ,
Apr 26, 2021 Apr 26, 2021

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Are you saying that the software I have cannot add an image to an image field? 

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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No, I mean the "trick".

 

You can add images with Adobe Acrobat DC and Acrobat Reader DC.

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New Here ,
Apr 26, 2021 Apr 26, 2021

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I can’t find documents

Get Outlook for iOS

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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What app have the 2 persons used to fill the form?

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New Here ,
Apr 27, 2021 Apr 27, 2021

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I'm not sure.  Would they need to use a certain app?  Would completing it using Adobe Reader cause this issue?

 

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Most Valuable Participant ,
Apr 27, 2021 Apr 27, 2021

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No, but it can happen if the file is opened in non-Adobe software, like Apple Preview.

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