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Preparing documents for reading and cannot search within document

New Here ,
Oct 27, 2020

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I have recently installed Acrobat DC having been Adobe customer for over 25 years but every docuemnt I open I get a message saying that ADobe is prepareing the docuemnt for reading and then just hangs. I can still read teh document but cannot search with in it or highlight or do anything other than look and print. This is a shocking problem and I note that comments ont this go back several years. Please Adobe why can't you fix this? I guess I'll have to start using competitor software...

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General troubleshooting

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Preparing documents for reading and cannot search within document

New Here ,
Oct 27, 2020

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I have recently installed Acrobat DC having been Adobe customer for over 25 years but every docuemnt I open I get a message saying that ADobe is prepareing the docuemnt for reading and then just hangs. I can still read teh document but cannot search with in it or highlight or do anything other than look and print. This is a shocking problem and I note that comments ont this go back several years. Please Adobe why can't you fix this? I guess I'll have to start using competitor software...

TOPICS
General troubleshooting

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18

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Oct 27, 2020 0
Adobe Employee ,
Oct 27, 2020

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Hi Tom!,

 

Thank you for reaching out and sorry for the trouble.

 

Please try the following troubleshooting steps:

- Open the Acrobat and go to Edit > Preferences (or Application Preferences on Mac) > Reading.

- Under "Screen Reader Options" select "Only read the currently visible pages".

Check if that helps.

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

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