Print to PDF as size A2

[Guest]

I am trying to create a PDF using paper size A2 using Acrobat V9.1 on Windows XP

When I try to select paper size, either in the print properties or acrobat printing preferences (settings -> printers), I don't have any page sizes larger than A3.

If I try to Add a paper size called A2, (Adobe PDF Page Size "Add" button) it says "Not allowed to modify system or printer defined size (A2). Only user defined paper size can be modified or deleted."

If I try to create a new size e.g. "MyA2" with the correct sizes, after I press the "Add/Modify" button, I don't get any warnings or errors, but I still don't have the page size available.

I've looked in the help, and I've searched the forums, but can't find anything.  How can I enable the A2 page size that already exists, or how do I create a new one to use?

[Bernd Alheit]

Standard or Professional edition?

[Guest]

It's installed as "Adobe Acrobat 9 Standard", so I'm guessing that.  I'm also guessing that the answer is that if you want to use a standard paper size, you have to buy the "professional" version?

It would have at least helped if it had said something like that instead of saying that you can't edit a standard size, or not saying anything at all and just failing quietly.  Also there is nothing in the help that says anything about standard page sizes only being available on a "professional" version.

This install is actually an upgrade of an older version when there was only Acrobat and Acrobat reader; Acrobat was the professional version!

[Bernd Alheit]

"Not allowed to modify system or printer defined size (A2). Only user defined paper size can be modified or deleted."

The message is correct. There is a predefined A2 page size. It is hidden in the Standard edition.

[AVA-Huep]

I am experiencing exactly the same problem, but on Acrobat Pro (both 10 and 11, Win7 Ent x64).

On other Acrobat Pro (always Win7 Ent x64) A2, A1 and A0 are visible. All systems have been installed similarly. I have been searching everywhere, but did not find out how to unhide those page formats. I even tried askind adobe directly with the live chat, but the guy answered that he is not trained to solved technical questions and I should refer to the forum.

Anybody can help?

[Guest]

In my case, when my Adobe Acrobat was upgraded to version 9, you had to pay extra to get A2 capability (my old one did A2 fine).  Rather than buy a new copy of Acrobat, we installed a competing product which generated A2 pdfs fine (so I can print them on the A2 printer), but also loads far quicker with no rolling comentary of how many plug-ins, etc. it is loading.

Sorry that this doesn't really help you.

[AVA-Huep]

A2, A1 and A0 are there but just not visible and usable.

This has nothing to do with the way you installed Acrobat: I have all clean installations, on all clean machines, and some of them show A2, A1 & A0, some of them do not (they are all Pro versions on Win7 x64, some of them 10, some of them 11).

[AVA-Huep]

...so today I contatcted the Adobe support, both via LiveChat and via telephone (the German support in this case).

While the live chat operator took a while to understand what I was talking about, the guy on the phone understood it immediately.

He said that this is a well-known bug of Adobe Acrobat, and he confirmed that right now there is no solution. He said that it might be corrected with an upcoming update... even if the problem is now more than one year old (much more).

The only workaround available at the moment is to create the paper size that you need and name it "Azero" or "Aone".... it's for sure not a reasonable solution in our environment, finding a mixture of workstations working differently, but at least it's a possibility for single users.

It would be also nice if any "Qualified Adobe" user could report here some "official" information about such a bug in Acrobat.

Hoping for a fix coming up...

[fridthjofur]

So, AVA - any news?

I'm having the same issue, chat support couldn't do anything and they told me to call.

But I really don't want to pay for support when I've already paid for the function in the price of the product.

I'm also discussing this here:

http://forums.adobe.com/thread/1281488

[AVA-Huep]

No news from adobe so far.

Only workaround found was deploying the famous (and free of charge) PDF converter with the sheep : that small program solved our issue, and we have it on all workstations (hence we'll have to buy less adobe licenses )

[Bill12]

You can report bugs at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform.

[Artstep]

So it seems this still isn't resolved, 3 years later.

It seems that Microsoft now have their own drivers for creating PDF and you can set it to fit any size page