printing blank pages

[christophere28771827]

When printing an Adobe file, the pages come out of the printer blank.  In looking at the print order (File, Print), the pages show blank as well. 

[Adorobat]

Hi christophere28771827

Try to follow below mention steps and see if it works:

1-Uncheck Print on both sides of paper, launch Acrobat for ex>open the file>File>Print>select your printer under Printer>uncheck the box which says Print on both sides of paper>Print

2- If that doesn't work try printing as an Image, click Advanced>check the box "Print As Image">OK

Could you please let me know the application you are trying to print from- Adobe Reader/Acrobat?

What is the version of the application?

For ex. for Acrobat DC , go to Help menu>select About Adobe Acrobat DC

Which operating system do you have-Windows/Mac

Have you tried printing from other applications like MSWord/Text Edit

[thomasl22388636]

Printing as an image doesn't work.  Printing from all other applications works fine.  Windows 10.

[Adorobat]

Hi thomasl640999

Could you confirm if you are also getting blank pages when trying to print pdfs? Which application are you using to print pdfs- Adobe Reader or Adobe Acrobat?

Try updating Reader/ Acrobat to the latest patch using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

-Shivam

[thomasl22388636]

That's what I'm trying to print is a PDF.  I have now updated the printer drivers, uninstalled all Adobe applications and still can print a readable page in Adobe Acrobat Pro DC.  Printer is a common printer HP Officejet 6500A Plus. System is running Windows 10 and printing in all other applications works fine.  Time to get my subscription dollars back.

[Adorobat]

Hi thomasl22388636

Could you please try following steps:

1- Run Acrobat in compatibilityilty mode for Windows 7 - https://support.microsoft.com/en-in/help/15078/windows-make-older-programs-compatible and check if that works.

2- If not, try disabling protected view by launching Acrobat > Edit menu > select Preferences > Security (Enhanced) > select Off under Protected View > click OK, relaunch Acrobat and try printing again.

Please note: disabling protected view is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

3- If issue still persists, please contact our support here: Contact Customer Care ( sign in to begin > select Adobe Acrobat > select licensing and activation > show me my contact options > and choose from chat or phone.

Thank You,

Shivam