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printing in black & white only

New Here ,
Aug 18, 2020

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Hi

Recently installed Acrobat DC onto a new laptop and now any PDF's I print are coming out in black and white only.  Have checked all the printer settings etc but cant work out how to change the default. Any ideas?

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printing in black & white only

New Here ,
Aug 18, 2020

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Hi

Recently installed Acrobat DC onto a new laptop and now any PDF's I print are coming out in black and white only.  Have checked all the printer settings etc but cant work out how to change the default. Any ideas?

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Aug 18, 2020 0
Most Valuable Participant ,
Aug 18, 2020

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Don't be offended, but did you make sure that the "Print in grayscale" check-box just under the printer's name in the Print dialog is not ticked?

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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yep - did all the obvious things!

(not offended 🙂 )

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Aug 18, 2020 0
Participant ,
Aug 18, 2020

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Does the preview changes to grey?? 

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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No, the preview is in colour

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Aug 18, 2020 0
Participant ,
Aug 18, 2020

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It MUST be in gray, when you Ctrl-P and select print in gray! Google why this can happen))

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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It isn't - ive tried all things - see attachedPrint.png

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Aug 18, 2020 0
Participant ,
Aug 18, 2020

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What will happen when you click on Print in grayscale (black and white)?

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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It changes the preview to black & white ... printed version remains black & white 

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Aug 18, 2020 0
ZBalling LATEST
Participant ,
Aug 18, 2020

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There is apparently an issue with the driver, it is a common problem in google)) install newer one here http://hp.care/2bYZled

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Aug 18, 2020 0