printing in terminal server 2019

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Mar 17, 2021 Mar 17, 2021

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when I try printing a PDF document from my terminal server i get an error message:

"There was an error opening this document . An internal error occured."

 

When i print from the same place word files or an email document, it prints Ok with no errors. 

TS print is also installed on my terminal server .

 

what could cause this error 

 

Please advise,

 

thanks

 

Omer

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Print and prepress

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