Printing Issues 2012 R2 RDP / Terminal Servers

Report · Nov 14, 2016

Hello,

I have an issue with printing Adobe documents from a 2012 R2 Remote desktop / Terminal server environment. Various makes and models of printers are affected - Typically the error message is as follows:

The issue occurs with Adobe Reader DC as well as Adobe Acrobat XI pro. Both Adobe products are running the latest versions and the server is fully updated with Windows updates.

So far we have tried:

Adobe program repair via programs and features
Print as image work around
Syntax scan & fix (asking user to try this now, awaiting response)
Updating Print Drivers
Changing print processor to winprint
Deleting the acrobat preferences folder
Restarting Print queue / Spooler service

So far none of this troubleshooting has been helpful and the issue persists.

Can anyone provide some additional troubleshooting steps for this issue?

Report · Mar 23, 2017

i have a customer with the exact same problem, were you able to resolve this? any insight would be greatly appreciated.