printing problems

New Here ,
Apr 29, 2021 Apr 29, 2021

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I have adobe acrobat DC and when I go to print, I get a preview but as soon as I hit print the whole thing crashes. Anyone else have this issue? Alson on mac big sur

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Print and prepress

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described the application crashes on print

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed Go to Help > Check for Updates and reboot the computer once.

 

Also please check for any missing/pending updates for your computer OS and try updating it and see if that makes any difference.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If  the file is stored on a shared network/drive please download it to your computer and then try printing it.

 

Please try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' turn off the 'Protected Mode' and Uncheck 'Enhanced Security' Click OK and reboot the computer.

Note: Please turn on the security after testing to avoid any security risks.

 

You may also look at the help pages listed below and see if that works:

- https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

- https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

- https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

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