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When converting a word document to a pdf all of the alt text is changed to a garble of letters, numbers and symbols (Ex. P2#yIS1). I have windows 7, word 2010 and adobe acrobat pro DC.
The font in the word files is Arial or Times New Roman. This has happened to numerous files - not just one file.
What version update do you have installed in Acrobat?
I can think of two things:
Also, I am wondering if you used the Adobe PDF Maker add-on to convert to PDF directly from Word instead of importing the .docx file with Adobe Acrobat
See this other discussion for additional insights: