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problem converting from word to pdf - alt text is gibberish of weird numbers letters and symbols

New Here ,
Aug 01, 2020

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When converting a word document to a pdf all of the alt text is changed to a garble of letters, numbers and symbols (Ex. P2#yIS1).  I have windows 7, word 2010 and adobe acrobat pro DC.

The font in the word files is Arial or Times New Roman. This has happened to numerous files - not just one file.

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Create PDFs, Edit and convert PDFs, General troubleshooting

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problem converting from word to pdf - alt text is gibberish of weird numbers letters and symbols

New Here ,
Aug 01, 2020

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When converting a word document to a pdf all of the alt text is changed to a garble of letters, numbers and symbols (Ex. P2#yIS1).  I have windows 7, word 2010 and adobe acrobat pro DC.

The font in the word files is Arial or Times New Roman. This has happened to numerous files - not just one file.

TOPICS
Create PDFs, Edit and convert PDFs, General troubleshooting

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47

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Aug 01, 2020 0
Adobe Community Professional ,
Aug 01, 2020

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What version update do you have installed in Acrobat?

 

I can think of two things:

 

  • Is the document that you created in MS Word a scanned document?
  • Did you use the MS Word Accessibility checker to identify embedded Font issues and Unicode type before converting to a PDF?

 

Also, I am wondering if you used the Adobe PDF Maker add-on to convert to PDF directly from Word instead of importing the .docx file with Adobe Acrobat

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Adobe Community Professional ,
Aug 01, 2020

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