Problem embedding video to pdf file. I only hear sound, no image

New Here ,
Feb 17, 2021 Feb 17, 2021

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Hi,

I have a problem embedding video to pdf file.

I embedded video to pdf, I saved the file and I only hear sound, no image.

Other times the software (application) crashes.

Note that I followed all the instruction guides and I have the latest up to date acrobat version (2021.001.20135)

 

Please advise. Most appreciative

 

Thanks in advance.

TOPICS
Comment review and collaborate PDF, Crash or freeze, Create PDFs, Edit and convert PDFs, General troubleshooting, How to, Install update and subscribe to Acrobat, PDF forms, Rich media and 3D, Security digital signatures and esignatures

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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This is a video encoding issue, be sure to use H264.

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