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Problem getting a response when submitting "PDF the complete document" on a Mac in Acrobat Pro

New Here ,
Nov 12, 2020

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It may be a problem in Reader also but that was not tested.  When submitting the whole AcroForm PDF (not just data), instead of getting a response page, we receive an error.  On a Mac, this happens no matter what format for the response page we return.  Here is what was tried:

Here is what was tried (in all these cases, the submitted data was received by our servers but the response was, in most cases, not interpreted and displayed to the user):
1. Submit data only, our server composes an FDF and returns that.  Result: OK
2. Submit whole PDF, our server composes an FDF and returns that (same FDF as #1).  Result: Error popup in Acrobat
3. Submit whole PDF, our server redirects to a URL that is an FDF.  Result: Error popup in Acrobat
4. Submit whole PDF, our server redirects to a URL that is an HTML.  Result: Error popup in Acrobat
5. Submit whole PDF, our server redirects to a URL that is a PDF  Result: Error popup in Acrobat
6. Submit whole PDF, our server redirects to a URL that is an XFDF.  Result: Error popup in Acrobat
 
That is every return type that we have ever used.  I can't think of any other options.  On a PC, most of these actually cause a crash, but #4 works (return HTML page).  On the Macs, the error is:
An error occurred during the submit process. The network connection timed out trying to reach the server.
 
In all cases, the form submission was received.  The problem is that the user gets an error rather than a thank you page.  I had one of the Mac users run a script to get me info on their copy of Acrobat:

Viewer Version = 20.01220048

Viewer Type = Exchange-Pro

Major Form Version = 20.01220048

Minor Form Version = 20.01220048

 

 

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Crash or freeze, PDF forms

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Problem getting a response when submitting "PDF the complete document" on a Mac in Acrobat Pro

New Here ,
Nov 12, 2020

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It may be a problem in Reader also but that was not tested.  When submitting the whole AcroForm PDF (not just data), instead of getting a response page, we receive an error.  On a Mac, this happens no matter what format for the response page we return.  Here is what was tried:

Here is what was tried (in all these cases, the submitted data was received by our servers but the response was, in most cases, not interpreted and displayed to the user):
1. Submit data only, our server composes an FDF and returns that.  Result: OK
2. Submit whole PDF, our server composes an FDF and returns that (same FDF as #1).  Result: Error popup in Acrobat
3. Submit whole PDF, our server redirects to a URL that is an FDF.  Result: Error popup in Acrobat
4. Submit whole PDF, our server redirects to a URL that is an HTML.  Result: Error popup in Acrobat
5. Submit whole PDF, our server redirects to a URL that is a PDF  Result: Error popup in Acrobat
6. Submit whole PDF, our server redirects to a URL that is an XFDF.  Result: Error popup in Acrobat
 
That is every return type that we have ever used.  I can't think of any other options.  On a PC, most of these actually cause a crash, but #4 works (return HTML page).  On the Macs, the error is:
An error occurred during the submit process. The network connection timed out trying to reach the server.
 
In all cases, the form submission was received.  The problem is that the user gets an error rather than a thank you page.  I had one of the Mac users run a script to get me info on their copy of Acrobat:

Viewer Version = 20.01220048

Viewer Type = Exchange-Pro

Major Form Version = 20.01220048

Minor Form Version = 20.01220048

 

 

TOPICS
Crash or freeze, PDF forms

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49

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Nov 12, 2020 0
Most Valuable Participant ,
Nov 12, 2020

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That's very strange, as the type of file you're submitting should not have an effect on the outcome, assuming you're returning the same FDF string (scenarios 1 and 2). Is that really the case? Could you share the PDF file and/or the web-script you're using?

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Most Valuable Participant ,
Nov 13, 2020

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Can you post the contents of the aspx scripts, too?

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Nov 13, 2020 0
New Here ,
Nov 20, 2020

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Sorry.  I am not getting notifications for this post.  The script is huge and complicated but I can try to create a simpler version, but it distills down to a response redirect to the value of the FR_REDIRECT field (in the cases of 3-6).

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Nov 20, 2020 0