Problem with Updating Adobe Acrobat DC (21.001.20138) - Win 10

New Here ,
Feb 25, 2021 Feb 25, 2021

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I continue to see the message asking me to close programs in use: "Program Manager" yet when I go to Task Manager, there are no processes, apps, etc. which are running... other than the Adobe updater... and when I close that it closes the window and the update does not run.  

Asus laptop
OS is Win 10 Home v 1909
OS Build 18363.1379
Intel Core i7-6500U CPU @ 2.50 GHz 2.59 Ghz
64-bit OS, x64-based processor

Thanks for any suggestions.

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General troubleshooting

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correct answers 1 Correct Answer

New Here , Feb 25, 2021 Feb 25, 2021
I had the same exact issue. The fix was to manually download the update from here...https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2100120142/AcrobatDCUpd2100120142.msp Then close and install the update rather than updating through Acrobat itself.

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Community Beginner ,
Feb 25, 2021 Feb 25, 2021

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I have the same problem as you (unable to update from 2021.001.20138 to 2021.001.20140).

Waiting for a new Acrobat Patch in order to be able to update Acrobat Pro.

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New Here ,
Feb 25, 2021 Feb 25, 2021

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I had the same exact issue. The fix was to manually download the update from here...

https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2100120142/AcrobatDCUpd2100120142.msp

 

Then close and install the update rather than updating through Acrobat itself.

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Thank you "defaultmic" (and Adobe)!!  This fix worked perfectly. 

 

Gratefully,

Walter

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New Here ,
Feb 25, 2021 Feb 25, 2021

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This fix works perfectly.

 

In general, download an official update and run installation manually:
https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

I had the same exact issue. The fix was to manually download the update from here...

https://ardownload2.adobe.com/pub/adobe/acrobat/win/AcrobatDC/2100120142/AcrobatDCUpd2100120142.msp

 

Then close and install the update rather than updating through Acrobat itself.


By @defaultmic7k9q8jdx4

 

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Thank you.  This worked perfectly.  

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