Problema al ejecutar Adobe Acrobat 2020 (Error: 16)

New Here ,
Jan 14, 2021 Jan 14, 2021

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Acabo de comprar e instalar el Adobe Acrobat 2020, pero al querer ejecutar el programa me marca Erro: 16, que me dice que desinstale y vuelva a instalar el paquete, ya lo hice y no ayudo, alguien que me pueda ayudar con este problema

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General troubleshooting

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Adobe Employee ,
Jan 14, 2021 Jan 14, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the error 16 when you try to run the application.

 

The error 16 occurs when permissions to application folders (Adobe PCD and SLStore) are set incorrectly. Follow the instructions provided in the help page https://helpx.adobe.com/creative-cloud/kb/configuration-error.html to set the correct permissions for your operating system and see if that works for you.

 

Regards

Amal

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