Problems assessing Onedrive documents

[Gabrielle#]

Hi, 

When I connect to my Onedrive account, on Adobe Pro DC, it connects but does not bring up any files. The folder is empty, can anyone help with resolving this?

Thank you

[AnandSri · Accepted solution]

Hey Gabrielle!

I hope you are doing well and sorry for the trouble you had. 

Please repair the installation files of Acrobat Pro DC (for windows machine) from the help menu>select repair installation, reboot the machine after the repair.

Also, try removing and adding the Onedrive account once and check if you are able to access the PDF files. For detailed steps of adding the One drive account, you can take help from this article: https://helpx.adobe.com/acrobat/using/access-onedrive-files.html

https://helpx.adobe.com/acrobat/using/online-accounts.html

Also, make sure you have the latest version of Acrobat Pro DC installed 20.009.20067 Optional update, June 02, 2020 

Check for any pending updates from the help menu>select check for updates, reboot the machine again after installing the updates.

If you still experience any issues, then for testing purposes only, please try the below-mentioned suggestions:

• Click Edit > Preferences > Security ( Enhanced ) > uncheck the box next to Enable protected mode at startup.
• Click OK
• Restart the application and check.

Please enable the protected mode back after the testing.

Let us know how it goes and share your observations.

Thanks,

Anand Sri.