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Problems assessing Onedrive documents

Community Beginner ,
Jun 29, 2020

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Hi, 

When I connect to my Onedrive account, on Adobe Pro DC, it connects but does not bring up any files. The folder is empty, can anyone help with resolving this?

 

Thank you

Hey Gabrielle!

 

I hope you are doing well and sorry for the trouble you had. 

 

Please repair the installation files of Acrobat Pro DC (for windows machine) from the help menu>select repair installation, reboot the machine after the repair.

 

Also, try removing and adding the Onedrive account once and check if you are able to access the PDF files. For detailed steps of adding the One drive account, you can take help from this article: https://helpx.adobe.com/acrobat/using/access-onedrive-files.html

https://helpx.adobe.com/acrobat/using/online-accounts.html

 

Also, make sure you have the latest version of Acrobat Pro DC installed 20.009.20067 Optional update, June 02, 2020 

Check for any pending updates from the help menu>select check for updates, reboot the machine again after installing the updates.

 

If you still experience any issues, then for testing purposes only, please try the below-mentioned suggestions:

  • Click Edit > Preferences > Security ( Enhanced ) > uncheck the box next to Enable protected mode at startup.
  • Click OK
  • Restart the application and check.

 

Please enable the protected mode back after the testing.

 

Let us know how it goes and share your observations.

 

Thanks,

Anand Sri.

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Problems assessing Onedrive documents

Community Beginner ,
Jun 29, 2020

Copy link to clipboard

Copied

Hi, 

When I connect to my Onedrive account, on Adobe Pro DC, it connects but does not bring up any files. The folder is empty, can anyone help with resolving this?

 

Thank you

Hey Gabrielle!

 

I hope you are doing well and sorry for the trouble you had. 

 

Please repair the installation files of Acrobat Pro DC (for windows machine) from the help menu>select repair installation, reboot the machine after the repair.

 

Also, try removing and adding the Onedrive account once and check if you are able to access the PDF files. For detailed steps of adding the One drive account, you can take help from this article: https://helpx.adobe.com/acrobat/using/access-onedrive-files.html

https://helpx.adobe.com/acrobat/using/online-accounts.html

 

Also, make sure you have the latest version of Acrobat Pro DC installed 20.009.20067 Optional update, June 02, 2020 

Check for any pending updates from the help menu>select check for updates, reboot the machine again after installing the updates.

 

If you still experience any issues, then for testing purposes only, please try the below-mentioned suggestions:

  • Click Edit > Preferences > Security ( Enhanced ) > uncheck the box next to Enable protected mode at startup.
  • Click OK
  • Restart the application and check.

 

Please enable the protected mode back after the testing.

 

Let us know how it goes and share your observations.

 

Thanks,

Anand Sri.

Views

45

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 30, 2020

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Hey Gabrielle!

 

I hope you are doing well and sorry for the trouble you had. 

 

Please repair the installation files of Acrobat Pro DC (for windows machine) from the help menu>select repair installation, reboot the machine after the repair.

 

Also, try removing and adding the Onedrive account once and check if you are able to access the PDF files. For detailed steps of adding the One drive account, you can take help from this article: https://helpx.adobe.com/acrobat/using/access-onedrive-files.html

https://helpx.adobe.com/acrobat/using/online-accounts.html

 

Also, make sure you have the latest version of Acrobat Pro DC installed 20.009.20067 Optional update, June 02, 2020 

Check for any pending updates from the help menu>select check for updates, reboot the machine again after installing the updates.

 

If you still experience any issues, then for testing purposes only, please try the below-mentioned suggestions:

  • Click Edit > Preferences > Security ( Enhanced ) > uncheck the box next to Enable protected mode at startup.
  • Click OK
  • Restart the application and check.

 

Please enable the protected mode back after the testing.

 

Let us know how it goes and share your observations.

 

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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