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Problems combining pdf from Excel, Combine PDF missing in context menu

New Here ,
Jun 25, 2018 Jun 25, 2018

One of my Users has a freshly installed customized version of Adobe Acrobat Pro 2017. But the entry "Combine PDF" in the context menu is missing.

She uses this to combine excel spreadsheets with multiple sheets. If she clicks Combine Files from within Acrobat, only the first sheet of the excel files appears in the PDF.

I have tried re registering the DDLs and even re installed Acrobat, but the context menu stays hidden. Apparently when using the context menu all the excel sheets would appear in the PDF, not just the first sheet.

We deployed the same package to other machines as well and there is no problem, the context menu entry is there and working.

Any ideas how to get them back? Or how to make Adobe combine multiple sheets from an excel file?

Thanks

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Edit and convert PDFs
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1 ACCEPTED SOLUTION
Community Expert ,
Jun 26, 2018 Jun 26, 2018

I think the first thing I would try is to see if enabling the Office integration to see if this triggers the presence of the right-click options missing.  If that doesn't work, we can at least eliminate it from the possible causes.

Dave

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Community Expert ,
Jun 25, 2018 Jun 25, 2018
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Community Expert ,
Jun 25, 2018 Jun 25, 2018

A few questions that might help troubleshoot...

  • The missing command is from the OS right-click, not from withing Acrobat itself?
  • Does the user have the ability to create PDFs from within Excel, using the PDF Maker (Acrobat Ribbon)? (and if so, are multiple sheets an optiion from a workbook?)
  • What is the operating system?

Thanks,

Dave

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New Here ,
Jun 26, 2018 Jun 26, 2018

Hi Dave,

Thanks for your reply.

Yes, it is missing from the OS context menu.

We have disabled the integration into Office in the package that we deployed.

The user is running Win 10 v 1709.

I see that enabling Office integration might be worth a try, but would prefer to keep everything the same.

The user used to just select two files in Explorer and then used to right-click and then combine PDF.

Opening the files will then be an extra step.

Also the user is one of the difficult ones and is not going to change her habits so easily. So if there is a way to get the context menu  entries back that would be ideal.

Thanks,

Anna

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Community Expert ,
Jun 26, 2018 Jun 26, 2018

I think the first thing I would try is to see if enabling the Office integration to see if this triggers the presence of the right-click options missing.  If that doesn't work, we can at least eliminate it from the possible causes.

Dave

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Community Expert ,
Jun 26, 2018 Jun 26, 2018

In the past, it seems as if the right-click menu from Google Drive created a conflict with Acrobat's, and caused this sort of issue.  Reports of disabling the right-click menu of Google Drive fixed it (from a 2016 post).  Might be worth a try.

My best,

Dave

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New Here ,
Jun 27, 2018 Jun 27, 2018

Enabling the Office Integration seems to have fixed it. The menu entries are back and all sheets are printed in the PDF.

Thank you so much for your help!

Anna

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New Here ,
Jun 16, 2021 Jun 16, 2021

@annar65876481  how did you enable Office Intergration? I'm having the same issue.

 

Thank you

Angela 

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New Here ,
Jul 19, 2021 Jul 19, 2021
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Hi Angela,

I realize my reply is probably too late, but for anybody reading this who might have the same issue:

I was deploying a customized installation with only the basic features, so I had to go to Programs and Features, Modify Installation and there select the integrations for office under Acrobat PDFMaker.

Kind regards,

Anna

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