Profile name is different to the name that appears when comments are raised

[hermans67140147]

I have a subscription account with Adobe with a specific name, however, when I reveiw a document and raise comments, the comments tabs shows a different name which is not mine. 

How can I fix this or ensure it is my name that appears aboev the comment cloud? 

E.G: account is registered under Mr X, but when Mr X raises a comment the commnet cloud shows that Mr F has raised a comment. 

[try67 · Accepted solution]

The two things have nothing to do with each other. The name of the author of the comments can be the Login Name (what you'll find under Edit - Preferences - Identity), or anything else you set it to be. Simply change the properties of one comment then right-click it and select Set Current Properties as New Defaults, and the next time you create a comment it should have the author name you used before.

[james.alexander.shafer]

Thanks for assistance.  I have same issue, however I cannot find where you are referenceing "the name of the author of the comments can be Login Name (what you'll find under Edit - Preferences - Identity)"

Where is Edit - Preferences - Identity? 

I do not see any of these options within either my:
A) "Adobe Support Community" account profile or
B) "Adobe Account" profile

^ i think the essence of hermans67140147's question above and mine here is: why do we have 2 separate accounts with 2 separate account profiles?  Ideally should be 1 account with 1 associated username.

Thanks,

Jim

[try67]

The Edit menu is inside Acrobat (or Reader), but if you're using a Mac it's the app menu itself.

Again, this has nothing to do with Adobe account. It's a local setting.

[james.alexander.shafer]

Thanks.  What I am trying to edit is my username that appears here in "Adobe Community Support" - the name "<removed by moderator>" which you can see in my replies as my profile name.

I do not even have Adobe Acrobat installed at this point.  I'm not sure how going into Acrobat and finding edit there would allow me to update my username here in "Adobe Support Community" account profile?  Is this what you're recommending?

[try67]

This has nothing to do with the question above.

To change it go here: https://account.adobe.com/profile

Then click "Change" next to "Adobe Screen Name" and enter something else.

[james.alexander.shafer]

Hi,

Thanks again for your help.   But again this does not work.  I updated my name in the link you provided several times previously before posting yesterday and no change here, in the Adobe Support Community.  The reason is the link you provided is for my "Adobe Account" which is evidently not synced to this ("Adobe Support Community") account.  The reason I am sure of this duality is that the below two links take me two separate account profile pages, each one having its own user name and avatar image.

A. Adobe Account profile link:
https://account.adobe.com/profile
 
B. Adobe Community Account profile link:
https://community.adobe.com/t5/user/viewprofilepage/user-id/17350482

^within A above I do have an option to change my username, as you mentioned.

^within B above I do not have that option - that is specifically what I am looking to do.

Any other direction?

[james.alexander.shafer]

Hi,

Thanks again for your help.   But again this does not work.  The first thing I tried (yesterday before posting for help) was updating my name in the link you provided and it did not change my username here.  I tried again just now and still the same username "james.alexander.shafer@gmail.c" appears as you can see in this reply.  By all evidence I see, the reason is the link you provided is for my "Adobe Account" which is evidently not synced to this account ("Adobe Support Community").  The reason I am sure of this duality is that the below two links take me two separate account profile pages, each one having its own user name and avatar image.

A. Adobe Account profile link:
https://account.adobe.com/profile
 
B. Adobe Community Account profile link:
https://community.adobe.com/t5/user/viewprofilepage/user-id/17350482

^within A above I do have an option to change my username, as you mentioned.

^within B above I do not have that option - that is specifically what I am looking to do.

Any other direction?

[dave_m_k]

Hi James,

I've renamed you within the community. The suggestions that were put forth will work again in the future, but we're working through some issues with our connections right now.

For the time being though, I've updated your name. Please let me know if you have any questions.

Thanks,

David

[james.alexander.shafer]

Hi David,

Thanks for your help! I do still see my previous name showing here still.  

Jim