Highlighted

Protected mode extremely slow

New Here ,
Sep 03, 2020

Copy link to clipboard

Copied

Have noticed that all documents opened in protected mode is pretty much useless as acrobat is so slow you can't even scroll through pages.  Am going to have to turn off.

TOPICS
General troubleshooting

Views

89

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Protected mode extremely slow

New Here ,
Sep 03, 2020

Copy link to clipboard

Copied

Have noticed that all documents opened in protected mode is pretty much useless as acrobat is so slow you can't even scroll through pages.  Am going to have to turn off.

TOPICS
General troubleshooting

Views

90

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 03, 2020 0
Adobe Employee ,
Sep 03, 2020

Copy link to clipboard

Copied

Hi there

 

We are sorry for the trouble. As described, the application is slow when you open the PDF in protected mode.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat and make sure you have the latest version 20.12.20043 installed. Go Help > Check for Updates.

 

Is the file is stored on a shared network/drive, please try to download the file to your computer locally and then try to open it with Acrobat DC and check.

 

For testing purposes: Please try to turn off the protected mode. Go to Edit > Preferences > Enhanced Security >Uncheck 'Enable protected mode at startup', Turn off the protected mode and uncheck the enhanced security > Click OK and reboot the computer. 

Note: Turning off the security may possess security risks, please turn on the security after testing.

 

If turning of the security works for you, please try to add the file and the folder path to the Acrobat whitelist. Go to Edit > Preferences > Enhanced Security > Add file and Add folder path > Click OK and reboot the application.

 

For more information please look at the help page https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

 

Let us know how it goes.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 03, 2020 0
Adobe Employee ,
Sep 03, 2020

Copy link to clipboard

Copied

Hi,

Are you facing the issue only while scrolling PDFs or scrolling in-general for e.g. in Home? Second, Is the issue slow scrolling or not able to scroll at-all?

Do you have any third party plugins installed? If so you may check if removing them fixes the issue as they may have compatibility issues with Protected Mode.

And last, are all your documents exhibiting the same behavior? or is there a certain of set of PDFs that have this problem?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 03, 2020 0