Purchased 2017 Standard and it got upgraded to 2017 Pro

New Here ,
Apr 08, 2021 Apr 08, 2021

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I purchased Acrobat 2017 Standard and somehow it got upgraded to 2017 Pro. I have uninstalled and cleaned it, but it still reinstalles with Pro and says the trial has expired. Anyone know how to correct this?

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General troubleshooting, How to, Install update and subscribe to Acrobat

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correct answers 1 Correct Answer

Adobe Employee , Apr 08, 2021 Apr 08, 2021
Hi Craig   Hope you are doing well and sorry for the trouble. As described, Acrobat 2017 standard got upgraded to Pro  and says trial expired and you are unable to use the application.   Please try the steps provided in the correct answer marked https://community.adobe.com/t5/acrobat/serial-key-after-trial-not-working/td-p/9754818 and see if that works for you.   Let us know if you experience any trouble and need more help.   Regards Amal

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Adobe Employee ,
Apr 08, 2021 Apr 08, 2021

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Hi Craig

 

Hope you are doing well and sorry for the trouble. As described, Acrobat 2017 standard got upgraded to Pro  and says trial expired and you are unable to use the application.

 

Please try the steps provided in the correct answer marked https://community.adobe.com/t5/acrobat/serial-key-after-trial-not-working/td-p/9754818 and see if that works for you.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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New Here ,
Apr 09, 2021 Apr 09, 2021

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I was able to get it working after using the cleaner.

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Most Valuable Participant ,
Apr 09, 2021 Apr 09, 2021

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Please tell us the EXACT version of the product you now have installed (e.g. 2016.234.87654). Also, where did you purchase, since Acrobat 2017 is discontinued? A lot of product out there is fake, especially old product no longer made by Adobe.

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