Quicken Error From Reader DC??

New Here ,
May 23, 2019 May 23, 2019

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When Quicken 2008 is running, and I open Adobe Acrobat Reader DC (latest version - fresh install after using removal tool) I receive a Quicken for Windows error "Error: Could not load SkuMap"

I've reviewed support for Quicken on this error, but it seems to not be related to Quicken and only being affected by Adobe.

This only happens when having Adobe Acrobat Reader DC open while Quicken 2008 is open.

It only started happening yesterday after adobe updated.

No errors at all if Adobe is closed.

Reinstalled Reader

Removed the local and roaming Adobe folders and allowed app to recreate them.

Used the cleanup utility to fully remove Reader.

Uninstalled and reinstalled Quicken 2008

Same error happens immediately when having both applications open at the same time. Selecting OK on the error makes it go away for a moment but it comes back and Adobe goes unresponsive.

I have no idea how to fix this issue. Please help.

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General troubleshooting

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Adobe Employee ,
Aug 01, 2019 Aug 01, 2019

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Hi Caryl,

Apologies for the delay in response, I hope you would be able to fix it by now.

If the problem still persists, we need some more information for a better understanding:

In the meantime, please try the following steps:

Let us know if that works for you.

Regards,

Amal

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Adobe Community Professional ,
Aug 03, 2019 Aug 03, 2019

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New Here ,
Apr 27, 2021 Apr 27, 2021

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It is 2021 and the same problem identified in 2019 still occurs.  When I open Quicken 2008 whenever Adobe DC is on the same SkuMap error occurs and it doesn't matter which one is turned on first.,  I just updated Adobe DC today and still same problem.

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