quicktool disappears from toolbar

[T_Ramhapp]

i made a custom action with action wizard which works great but everytime i save this action to the quicktoolbar it disappears from it after i close acrobat dc pro. the strange thing is that i run this action on 3 differnt desktops but it disappears only i one specific desktop. need help please

[MeenakshiNegi]

Hi T_Ramhapp,

Thank you for reaching out and sorry for the trouble.

As per your description above, the quick toolbar disappears on a specific desktop machine. Not sure what exactly removing it from the toolbar after closing the application every time. In that case, I would suggest you to try once to repair the application installation (only for Windows). In the application, go to Help > Repair Installation. Check if that helps.

If that does not help, try once removing the application using the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine. Then try re-installing it from here: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html   

Please share the Acrobat and OS version on the machine. 

Let us know how it goes.

Thanks,

Meenakshi

[T_Ramhapp · Accepted solution]

@MeenakshiNegi 

Thx for your feedback,

in the meantime the problem solved itself.  First i tried to fix the problem via remote connection to the affected desktop machine. After a few tries i decided to work directly on the machine and this works.

Maybe it has something to do with admin rights via remote but i don´t know exactly.

FAct is that problem is now solved.