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"A number is out of range" save issue

New Here ,
Dec 01, 2018

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I received a digital comic called Heart of Gold from a Kickstarter. I have the latest version of Adobe Acrobat my college provides, and have saved downloaded comics many times in the past. This time I am having an issue where instead of being able to be saves, I receive a message stating "The document cannot be save. A number is out of range." No one else in the campaign is having this issue, so I think it might be a problem with the program. What should I do in order to save the comic onto my laptop?

Community Beginner
Correct answer by jsv1 | Community Beginner

I recently came across this error message from a PDF I exported from Storyline Rise (an online eLearning authoring tool). The only solution that worked for me was to open the PDF in the browser and then print it as a PDF. It was a weird approach, but it worked. No more error on my end. 

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"A number is out of range" save issue

New Here ,
Dec 01, 2018

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I received a digital comic called Heart of Gold from a Kickstarter. I have the latest version of Adobe Acrobat my college provides, and have saved downloaded comics many times in the past. This time I am having an issue where instead of being able to be saves, I receive a message stating "The document cannot be save. A number is out of range." No one else in the campaign is having this issue, so I think it might be a problem with the program. What should I do in order to save the comic onto my laptop?

Community Beginner
Correct answer by jsv1 | Community Beginner

I recently came across this error message from a PDF I exported from Storyline Rise (an online eLearning authoring tool). The only solution that worked for me was to open the PDF in the browser and then print it as a PDF. It was a weird approach, but it worked. No more error on my end. 

TOPICS
PDF forms, Windows

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153.9K

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Dec 01, 2018 5
Adobe Employee ,
Dec 02, 2018

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Hi Luckstars,

As shared above, you are receiving the error "The document can't be save". Is it with a specific document or while opening the multiple files?

You may try the troubleshooting steps suggested in the help article here: Error: A number is out of range while viewing PDF or deleting pages from a PDF, Acrobat  and let us know if that helps.

Regards,

Akanchha

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Dec 02, 2018 2
New Here ,
Dec 03, 2018

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Hey Akanchha,

The problem is coming from this particular file only. I cannot save the file at all, even into downloads, so I cannot export or convert it.

I have been able to save other files despite this issue with this one. Thus, the problem is not with the program, but probably with the file itself. I was wondering if there is a way to troubleshoot this, since I cannot get another version. \

From,

Luckstars

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Dec 03, 2018 0
Adobe Employee ,
Jan 04, 2019

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Hey Luckstars,

Sorry for the delay in response to your last message.

thanks for confirming that the issue is with a specific file. When problem comes to a specific file not the application, then there isn't much that we can do about it.

There could be a possibility that the file got corrupted. You might need to contact to the owner from whom you have received it.

-Akanchha

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Jan 04, 2019 0
New Here ,
Jan 06, 2019

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Same thing has happened to me.  I had to export the corrupt PDF file to Word, then save the file as a PDF and then the file worked again.

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Jan 06, 2019 1
New Here ,
Jan 08, 2019

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I am having the same problem with an interactive form I have created. Everything was working well until I added a new field. Then it just stopped being able to be saved. Kept getting this error. It did not matter about saving it to another format.

Frustrating having to recreate an extensive form from scratch due to this.

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Jan 08, 2019 3
New Here ,
Nov 12, 2019

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A slightly shorter solution would be to open in DC and go to 'organise pages > extract pages (check extract pages as separtate files)'. The new version created should be issue free.

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Nov 12, 2019 3
New Here ,
Jan 27, 2020

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THANK YOU! I was panicking because I had 88 comments that couldn't save, but luckily this trick worked. Extract and compile again, works like a charm. 

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Jan 27, 2020 0
New Here ,
Jun 23, 2020

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I have to say it is the application, because this even happens with older documents. Only when I use the fill and sign does it seem to not allow me to save the filled out file. So I had to print it out, then scan the document before I could email it.  I do not want to pay a monthy applcation 13 bucks a month for what maybe two or three times a year that I have to do this with let's say, w-9 file.  Come on adobe, stop nickling and diming us... I really hate the fact that I am forced to pay a month subcription on your products and be force to only be able to used them when connected to the wifi. shame on you. A lot of times i am out of internet range because I often work remote locations and I can't use lightroom because its only operational when conected to the internet!

 

 

 

 

 

 

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Jun 23, 2020 3
New Here ,
Jan 11, 2019

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I had the same problem with a PDF form I received from someone else. I found out that the form got corrupted when I opened it on a Mac with Preview (version 10.1). I went back to the original PDF form and opened directly in Reader DC and there were no more error messages.

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Jan 11, 2019 2
Adobe Employee ,
Jul 16, 2019

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I had the same thing happen in MacOS Mojave 10.14.5 when I edited a fillable e-trade stock donation pdf. I believe it was caused by the MacOS Preview app allowing me to enter too many characters in one of the text fields. When I opened the original document in Acrobat Pro DC, it prevented me from entering too many characters in the same field and the save worked fine.

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Jul 16, 2019 0
Adobe Community Professional ,
Jul 16, 2019

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Don't use Apple Preview. Use it when you like damaged PDF files.

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Jul 16, 2019 3
New Here ,
Nov 20, 2019

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This is the problem

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Nov 20, 2019 0
New Here ,
Jan 17, 2020

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I had the same problem. I wanted to complete / save a PDF. I had opened the PDF in Preview first and then got this error when I opened it with Adobe PDF and tried saving. I downloaded the PDF again and opened with Adobe PDF without first opening it in Preview and this resolved the issue. I'm on Mojave 10.14.6

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Jan 17, 2020 0
Advocate ,
Jan 28, 2019

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I'm having the same problem with IRS form fw9. It can't be saved.

MacOS Mojave 10.14.2

Acrobat Pro DC (Continuous Release) 2019.010.20069

No security on the PDF.

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Jan 28, 2019 0
Adobe Employee ,
Jan 31, 2019

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PariahBurke  Have you tried the troubleshooting steps shared in the original response above? Also, look the workaround shared by the other users on this same post.

-Akanchha

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Jan 31, 2019 0
Advocate ,
Feb 01, 2019

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No, because the referenced troubleshooting document clearly states "

This solution works well for a PDF without interactive elements, such as multimedia or form fields. Don't try this solution if the PDF has interactive elements;" and I stated "I'm having the same problem with IRS form fw9," which contains form fields.

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Feb 01, 2019 0
Advocate ,
Feb 05, 2019

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The form must have been corrupted prior to it being sent to me. I downloaded it again directly from the IRS and was able to save it from Acrobat.

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Feb 05, 2019 0
Community Beginner ,
May 23, 2019

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I was able to open the file in Google docs:

Right click on the downloaded file > Open with > Google Chrome

Save to your PC's folder.

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May 23, 2019 1
New Here ,
Apr 15, 2020

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this just worked for me. thanks

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Apr 15, 2020 0