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"Cannot extract the embedded font" Some characters may not display or print correctly.

New Here ,
Oct 11, 2018

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this message keeps coming up: "Cannot extract the embedded font 'GLJYQU+News-Gothic-BTS-Bold'. Some characters may not display or print correctly." I have reinstalled the fonts and still bet this message. I use Acrobat to send X1A files all the time to printers and am tired of constantly having to outline all my fonts to send my files and it makes the files uneditable in case of a client last minute change on press. And sometimes even when I outline all the fonts I still see this warning. Any ideas?

Hi annetteS,

As per the issue description mentioned above, you are getting above mentioned error when opening files in acrobat, is that correct?

This is an indication of corrupt embedded font in the PDF file. Refer to the following forum threads discussing the similar issue:

cannot extract the embedded font ezawrq+helveticaworld-regular. Some characters may not display or print correctly.

Adobe Reader DC: cannot extract embedded font "BKQYDZ+DejaVuSansCondensed"

Cannot extract the embedded font...

Cannot extract the embedded font error

Thanks,

Shivam

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"Cannot extract the embedded font" Some characters may not display or print correctly.

New Here ,
Oct 11, 2018

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this message keeps coming up: "Cannot extract the embedded font 'GLJYQU+News-Gothic-BTS-Bold'. Some characters may not display or print correctly." I have reinstalled the fonts and still bet this message. I use Acrobat to send X1A files all the time to printers and am tired of constantly having to outline all my fonts to send my files and it makes the files uneditable in case of a client last minute change on press. And sometimes even when I outline all the fonts I still see this warning. Any ideas?

Hi annetteS,

As per the issue description mentioned above, you are getting above mentioned error when opening files in acrobat, is that correct?

This is an indication of corrupt embedded font in the PDF file. Refer to the following forum threads discussing the similar issue:

cannot extract the embedded font ezawrq+helveticaworld-regular. Some characters may not display or print correctly.

Adobe Reader DC: cannot extract embedded font "BKQYDZ+DejaVuSansCondensed"

Cannot extract the embedded font...

Cannot extract the embedded font error

Thanks,

Shivam

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Macintosh, Print and prepress

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21.0K

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Oct 11, 2018 1
Adobe Employee ,
Dec 25, 2018

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Hi annetteS,

As per the issue description mentioned above, you are getting above mentioned error when opening files in acrobat, is that correct?

This is an indication of corrupt embedded font in the PDF file. Refer to the following forum threads discussing the similar issue:

cannot extract the embedded font ezawrq+helveticaworld-regular. Some characters may not display or p...

Adobe Reader DC: cannot extract embedded font "BKQYDZ+DejaVuSansCondensed"

Cannot extract the embedded font...

Cannot extract the embedded font error

Thanks,

Shivam

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Dec 25, 2018 1
Community Beginner ,
Aug 15, 2019

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I have PDF's that I've opened many, many times, that NOW are exhibiting this missing font issue "Cannot extract the embedded font..." and the only thing I can attribute it to is a Microsoft Windows 10 update.

I've uninstalled Acrobat, and reinstalled it, still no luck.

Any thought's?

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Aug 15, 2019 3
Adobe Employee ,
Aug 15, 2019

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Assuming that the fonts in question are actually embedded in your PDF file(s), no Windows 10 updates should have been involved in the problem you are encountering. Acrobat (and Reader) do not depend on operating system services for font handling in any way assuming the font(s) are embedded in the PDF file.

Generally, the type of problem you are encountering is due to either fonts that are corrupted or invalid in some way prior to being embedded in the PDF file or possibly a valid font being improperly embedded in the PDF file, the issues often associated with either missing glyphs, improper or missing encoding tables, or improper font type specification. We have seen this quite often with third party PDF file creation libraries.

If you can post a sample file, we might be able to assist you.

          - Dov

PS:     Uninstalling and reinstalling Adobe products very rarely accomplishes anything other than indicating that you suffer from “reinstallzheimers”

- Dov Isaacs, Principal Scientist, Adobe

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Aug 15, 2019 1
New Here ,
Aug 15, 2019

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I am seeing this error on certain PDFs after updating to Adobe Acrobat Reader DC version 2019.012.20036. So far, I have been able to confirm that the same PDFs load correctly under the previous version 2019.012.20035.

Any guidance on how to proceed?

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Aug 15, 2019 0
Adobe Employee ,
Aug 15, 2019

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Without posting samples, we cannot ascertain what the issue is. Earlier versions may have been ignoring a real file problem. But again, without sample(s), cannot help you.

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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Aug 15, 2019 0
New Here ,
Aug 15, 2019

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Fair enough - I will see if I can find a sample that I am comfortable with sharing. Most of the examples I've seen so far come from my business clients, and I'm not sure how sensitive (or not) those files are.

For what it's worth, I've been telling my users to open any affected files with Chrome instead, which appears to work well so far.

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Aug 15, 2019 3
Community Beginner ,
Aug 15, 2019

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Dov,

I started seeing the same issue as Randy today on PDFs I had never seen it on before. here's the error:

adobe-embedded-font-error081519.PNG

And here's the Adobe Fonts tab:

adobe-embedded-font-error081519b.PNG

It happens in both Reader and Pro. The only common denominator I have found is that it's in PDFs created in MadCap Flare 2019 but not in PDFs created in Word or Microsoft Publisher. So, I will head on to the MadCap forums and see if they know what might be wrong.

Thanks,

Brian

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Aug 15, 2019 0
Community Beginner ,
Aug 15, 2019

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Dov Isaacs

I have a PDF I can share but I don't see any options to attach anything other than images and videos.

Thanks,

Brian

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Aug 15, 2019 0
Community Beginner ,
Aug 15, 2019

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Likewise, I emailed one to Dov, he has it.

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Aug 15, 2019 0
Community Beginner ,
Aug 15, 2019

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Great! I'd like to email my file to him too but that doesn't seem possible.

Brian

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Aug 15, 2019 0
Adobe Employee ,
Aug 15, 2019

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We are aware that there is some defect in the MadCap Flare PDF files in terms of embedding of fonts that is no longer ignored by the most recent release of Acrobat/Reader.

I have one sample and am following up internally with regards to exactly what the problem is with how MadCap Flare is producing PDF and secondly what changed in Acrobat to no longer simply ignore the error.

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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Aug 15, 2019 4
Community Beginner ,
Aug 15, 2019

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Thanks Dov! You are awesome!

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Aug 15, 2019 0
Explorer ,
Aug 16, 2019

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Please tell that ("Uninstalling and reinstalling Adobe products very rarely accomplishes anything other than indicating that you suffer from “reinstallzheimers”) to your chat support people, as that was one of the solutions they presented to me this morning to solve my font issue.

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Aug 16, 2019 1
Adobe Employee ,
Aug 16, 2019

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Please don't get me started! 

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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Aug 16, 2019 3
New Here ,
Sep 25, 2019

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Sorry to jump on an old thread but I noticed that it was getting narrowed down to PDFs which have been generated by MadCap and wanted to point out that i am experiencing the same issue with PDFs which have been generated by Aspose. Just as a heads up.

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Sep 25, 2019 0
New Here ,
Mar 03, 2020

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Hello Dov,

I have the same issue and search on the internet for quite a while. I have the XML file received from our web service, the XML file includes PDF base64 encoding,
then in my end, I grab base64 from the XML file, then decode it, then write to IFS(Integrated File System) as PDF file.
once call my program (in my program, 1st step, call web service get XML, 2nd step, get base64 from XML, then decode, save PDF in IFS), i get PDF file.

for example i run my program 10 times, I get output PDF file, 1 or 2 times out of 10, it will pop up 'cannot extract the embedded font'FABEBD+HelveticalNeue-Black',
some characters may not display or print correctly'. 8 or 9 times are good. and the error sometime is 'cannot extract the embedded font'FADABE+HelveticalNeue-Bold', and
cannot extract the embedded font'FABEBD+HelveticalNeue-Roman',.
we have no problem open this PDF file with Adobe before this whole process (encoding, add data, transfer XML, decoding).

it looks it is sometime issue, what really confused me is, it is not happen all the time, just occasioncally. this morning I run 20 tests, 18 times are good, 2 times pops
up this window. i feel we really hit the wall here.

we had the same issue with "OJBADL+AvenirLTStd-Light" font before, same popup, so we changed font to Helvetical, looks the problem still persists, but only occasionly,
I could not understand why sometime is good. sometime give this warning, (when give the warning, sometime the font looks still good after click ok, sometime it corrupts
after click ok).

This problem only happen when we try to open PDF with Adobe,(my Adobe Acrobat Reader DC version:20.006.20034.39303) other Viewers are good. 99% of our customer use Adobe, we really like to sort this out.
I did check for update, it says 'no updates available)


I read carefully your comments here, I wonder how we can know is there any improper or missing encoding pieces when our web service do the encoding?
your insight would be much appreciated. is there any confidential channel that I could possibley send you the sample?

thanks a lot, i look forward to hearing from you.

 

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Mar 03, 2020 0
New Here ,
Mar 03, 2020

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Hello Dov,

I have the same issue and search on the internet for quite a while. I have the XML file received from our web service, the XML file encludes PDF base64 encoding,
then in my end, I grab base64 from the XML file, then decode it, then write to IFS(Integrated File System) as PDF file.
once call my program (in my program, 1st step, call web service get XML, 2nd step, get base64 from XML, then decode, save PDF in IFS), i get PDF file.

for example i run my program 10 times, I get output PDF file, 1 or 2 times out of 10, it will pop up 'cannot extract the embedded font'FABEBD+HelveticalNeue-Black',
some characters may not display or print correctly'. 8 or 9 times are good. and the error sometime is 'cannot extract the embedded font'FADABE+HelveticalNeue-Bold', and
cannot extract the embedded font'FABEBD+HelveticalNeue-Roman',.
we have no problem open this PDF file with Adobe before this whole process (encoding, add data, transfer XML, decoding).

it looks it is sometime issue, what really confused me is, it is not happen all the time, just occasioncally. this morning I run 20 tests, 18 times are good, 2 times pops up this window.

we had the same issue with "OJBADL+AvenirLTStd-Light" font before, same popup, so we changed font to Helvetical, looks the problem still persists, but only occasionly,
I could not understand why sometime is good. sometime give this warning, (when give the warning, sometime the font looks still good after click ok, sometime it corrupts
after click ok).

This problem only happen when we try to open PDF with Adobe,(my Adobe Acrobat Reader DC version:20.006.20034.39303) other Viewers are good. 99% of our customer use Adobe, we really like to sort this out.
I did check for update, it says 'no updates available)


I read carefully your comments here, I wonder how we can know is there any improper or missing encoding pieces when our web service do the encoding?
your insight would be much appreciated. is there any confidential channel that I could possibley send you the sample?

thanks a lot, i look forward to hearing back from you.

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Mar 03, 2020 0
Adobe Employee ,
Mar 03, 2020

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A few things:

 

(1) If you have a PDF file that consistently demonstrates this problem, please post it for us to have a look at. Acrobat Pro DC Preflight can show us what the problem might be.

 

(2) If you are creating the PDF file on MacOS and you are running under a beta test version of MacOS 10.15.4, that may be your problem right there. We have numerous reports of issues of fonts under that beta test OS version. Of course, you should never use prerelease, beta test software for production.

 

- Dov Isaacs, Principal Scientist, Adobe

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Mar 03, 2020 0
New Here ,
Mar 03, 2020

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Thank you so much Dov for your response. I think  we use Windows only, I like to send you the file, do you have private channel that I can post to? Thanks a lot (candice0805 is me)

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Mar 03, 2020 0
Adobe Employee ,
Mar 03, 2020

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Check you e-mail for a response from me!

 

- Dov Isaacs, Principal Scientist, Adobe

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Mar 03, 2020 0
Adobe Employee ,
Mar 04, 2020

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I have been in direct contact with Candice0121 and have analyzed her files.

 

Her symptoms sounded a bit similar to others discussed in this thread, but the underlying cause of the problems is that as part of what appears to be file transfer protocol is severely corrupting the very structure of the PDF files.

 

I won't get into the details here, but the problem is unrelated to everything else discussed in this thread.

 

Given that a number of different sub-threads exist here with different issues from diffterent eras, I am going to close this thread. If others have anything to add in this general area that are unrelated to what was discussed here, feel free to start a new topic.

 

- Dov Isaacs, Principal Scientist, Adobe

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Mar 04, 2020 0
Community Beginner ,
Aug 15, 2019

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I suspect this is related to update 1901220036, but I have no way to roll back to 1901220035 to verify it.

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Aug 15, 2019 1
Community Beginner ,
Aug 15, 2019

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Thanks Randy! I saw your response in the other thread. Very helpful! Hopefully, Adobe will fix it.

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Aug 15, 2019 0
Community Beginner ,
Aug 15, 2019

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Randy,

Other MadCap Flare users are seeing this issue too.

https://forums.madcapsoftware.com/viewtopic.php?f=10&t=31873

Brian

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Aug 15, 2019 0
Community Beginner ,
Aug 15, 2019

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I suspect a lot will see this.

I emailed Dov and he agrees that it could be related to the release, but stopped short of pinning it on Adobe.

He said he will look into it when he returns to his office the week after next (roughly Aug 26th).

For me, I think I can refer to these files using Chrome, or Microsoft Edge and they work fine...until a fix is pushed out.

-Randy-

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Aug 15, 2019 2
New Here ,
Aug 16, 2019

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I have been running into this issue starting this week. I was able to open the file fine until Monday on one computer system and today on my other. I am aware that the second computer system underwent a Windows 10 update, yesterday (not sure if that is related). The font with an issue is "KWYPKX+DINPro-Regular-Identity-H". It was a PDF provided to me, so I am not entirely sure what made it, but the "PDF Producer" (in properties) states "madbuild". Adobe Acrobat Reader DC version 2019.012.20036.

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Aug 16, 2019 1
Community Beginner ,
Aug 16, 2019

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"madbuild" means that it was produced by a MadCap Software product, it most cases that would be MadCap Flare or MadCap Doc-to-Help.

Brian

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Aug 16, 2019 1
Explorer ,
Aug 16, 2019

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This absolutely must be fixed on Adobe's side, even if they work with MadCap to fix the way PDFs are generated by Flare. This is happening to all our customers who have received PDFs from us for the last 3+ years, if they have updated to the latest version of Reader.

There is absolutely no way, even if MadCap were to fix the issue on their end, that we can re-generate and distribute 3+ years worth of documents to all our customers. That solution is a non-starter.

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Aug 16, 2019 2
Adobe Employee ,
Aug 16, 2019

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Please see my response from yesterday. Adobe is aware of the problem and is working to provide a fix that doesn't break other PDF files. We are not expecting anyone to recreate and redistribute their PDF files.

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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Aug 16, 2019 2
Adobe Employee ,
Aug 18, 2019

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Hi All,

We are working on the fix for the font issue and require as many PDF files having font issues to test it out. Request anyone having the issue to inbox me the PDF files.

Thanks,

Vinod

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Aug 18, 2019 1
Adobe Employee ,
Aug 18, 2019

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Specifically, send a private message via these forums to Vinod with a link pointing to where he may download files from. Vinod is a member of Acrobat Engineering and will forward the files to the groups working on fixing this problem as quickly and safely as possible. We need to avoid a fix that works for some files, but not others or that has even worse side effects.

Files provided to Adobe will be treated with total confidentiality.

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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Aug 18, 2019 1
New Here ,
Aug 18, 2019

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I'm having the same issue!! 

Files that I created in July - seem to still work as expected. i.e no missing font error and text appears normal.

But other files created in January of this year have the same error as files created last week and today

If I open, PDF files created today using any other PDF viewer (i.e browser plug ins), content appears fine.

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Aug 18, 2019 0
New Here ,
Aug 19, 2019

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Hi Vinod,

We had a similar issue with another font started from August 13th release.

Cannot extract the embedded font 'EAAAAA+NotoSansSC-Regular'. Some characters may not display or print correctly.

Note: Salesforce recommended font is "NotoSansSC" for any organization, who is operating globally.

-Venkat.

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Aug 19, 2019 0
New Here ,
Aug 20, 2019

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Hello Dov,

I'm having same issues with font errors through Adobe files that my company has. They are private but here are the fonts hat are giving errors.ADOBE ERROR 1.PNGADOBE ERROR 2.PNG

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Aug 20, 2019 0
New Here ,
Aug 20, 2019

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Hi Vinod,

Tried messaging you via this forum, but doesn't look like it's going through ("Save" gets disabled but no confirmation that the message was actually sent to you). ​I'm having the same font issue (started today) with the error "Cannot extract the embedded font 'RTSFYX+MyriadPro-Light-Identity-H'. Some characters may not display or print correctly." And then nothing displays in my PDF except for my form fills and recently edited text. Do you need my file to investigate this issue further, if so, could you please provide an email I can send my file to?

Thank you,

~Danielle

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Aug 20, 2019 1
New Here ,
Oct 25, 2019

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Dov or Vinod, did Adobe release a fix to this -- is it correct that users upgrade to latest version to avoid this? 

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Oct 25, 2019 0
Adobe Employee ,
Oct 25, 2019

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A fix was indeed released within a week or so after the thread above, certainly no later than the end of August 2019.

 

           - Dov

- Dov Isaacs, Principal Scientist, Adobe

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Oct 25, 2019 0
New Here ,
Jan 26, 2020

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Having this issue as noted above - sending arial font but adobe giving above error sometimes.  Did you resolve?

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Jan 26, 2020 1
New Here ,
Feb 22, 2020

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Hello Sir

still I am suffering from this problem. how can I fix it?

the below error:

Cannot extract the embedded font'Cinema'

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Feb 22, 2020 0
New Here ,
Mar 03, 2020

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me too, 'cannot extract the embedded font'Helveticaneue-Black' for me. 😞 looking for the fix.

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Mar 03, 2020 0
Adobe Employee ,
Mar 03, 2020

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How was the PDF file created? Platform (Windows, MacOS), OS version, application, etc.?

 

We do know that there are font issues with beta versions of MacOS 10.15.4 which you should not be using for production!

 

- Dov Isaacs, Principal Scientist, Adobe

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