"com.apple.webkit.plugin.64 want to use your confidential information"

Contributor ,
Oct 09, 2017

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Why is this happening in Safari 11 (since the upgrade)? How can I get rid of this annoying plug-in pop-up (frequently occurs)?

Thanks

Using Acrobat DC Pro Build: 17.12.20098.240878 OS X

Hi all,

Please note that we have released a patch today that should mitigate the repeated pop-up issue for most configurations. However, there are a few leftover cases for which we are actively working with Apple to address them.

This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-november-29-2017.html

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

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Install update and subscribe to Acrobat

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New Here ,
Nov 29, 2017

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What exactly do we install? There are two Mac installers listed on that page linked to. Do we need both? Just One? If so, which one?

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Adobe Employee ,
Nov 29, 2017

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Hi Kiwimac99

Please open Acrobat, go to Help > Check for Updates and you will be able to apply the patch.

Thanks,

-ashu

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New Here ,
Nov 29, 2017

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It just says "Updater is already running" when I do that...

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Adobe Employee ,
Nov 29, 2017

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Hi Kiwimac99

This means that update has already started in the background. Please quit Acrobat and let the updater finish updating the application.

You can launch the application in some time once it has auto-updated.

Thanks,

-ashu

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New Here ,
Nov 29, 2017

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I've updated...the problem is still there.

I've opened a pdf in safari and the popup still there again.

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Adobe Employee ,
Nov 30, 2017

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@axelv - you may encounter the pop-up once but repeated pop-ups should go away. Please let us know if that is not the case.

-ashu

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New Here ,
Dec 02, 2017

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New version of Acrobat just released does not pop up anymore... but destroyed my javascripts ! My dynamic stamps do not work anymore !!! I do not know what you changed but you seemed to restrict what scripts can do. How can I get back to this annoying-incredibly-bugged-version-with-that-popup-but-that-let-me-at-least-do-my-job-with-my-stmaps ?

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New Here ,
Dec 03, 2017

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This morning safari show me three popup. Damn!

Schermata 2017-12-04 alle 08.16.42.png

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Adobe Employee ,
Dec 04, 2017

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Hi axelv,

Are you getting the prompt even after clicking 'Deny'?

You will get the prompt once if you open a PDF in safari and then if you press:-

1. 'Allow' - The prompt will keep on coming.

2. 'Deny' - No prompt will come in this session. Prompt will come only after you 'Quit' and relaunch Safari.

3. 'Always Allow' -  The prompt shouldn't come again in your system ever. In case it is coming, we are working with Apple to get that fixed.

Regards

Soumik

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New Here ,
Dec 04, 2017

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I click always "always allow" but the popup appears at every reboot

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New Here ,
Dec 04, 2017

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Same issue.  I have completed all the updates, and still no luck.  I am using Safari browser.  Not sure if this is a coincidence, but I get it when I "Clear History"?

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Adobe Employee ,
Dec 04, 2017

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Hi axelv,

This is something about which we have already flagged Apple. We will get back as soon as we have an update from them. Thanks for your patience.


Regards

Soumik

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New Here ,
Mar 28, 2018

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Yeah none of those options you say work except Allow. The prompt keeps coming no matter what. Even though I haven't relaunched Safari

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New Here ,
Nov 29, 2017

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I have this issue, nothing is checked and it's only with Safari 11.

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New Here ,
Dec 06, 2017

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I just purchased Adobe Acrobat Pro DC a couple of days ago. Same issue on Mac here as well (also getting the problem when I open emails). Per this suggestion, I spend the "Check for Updates" and the response was "Updater Already Running." Still having this

problem.

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Adobe Employee ,
Jan 16, 2018

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Hi all,


We have received confirmation from Apple that there have been changes in Safari Technology Preview 47 (Safari - Downloads - Apple Developer) that should fix the repeated keychain prompts.

It is expected that STP will prompt for keychain access the first time but it should not subsequently prompt after you select ‘Always Allow’.

Please do try it out and let us know in case of any issues.

Thanks,

-ashu

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Explorer ,
Jan 29, 2018

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Still getting prompts with Safari 11.0.3, Acrobat DC is the latest version, and  even after selecting "Always Allow".

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New Here ,
Jan 29, 2018

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Ditto here. Still getting several prompts a day.

Dan Blair

Marketing & Communications

[Personal info removed by mod: Email, Phone number]

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New Here ,
Mar 11, 2018

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Dito here. Still getting it even with the latest update

Ron

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New Here ,
Mar 28, 2018

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I just updated 2 days ago and I'm still getting this popup. It's infuriating. @adobe please fix. But actually fix it.

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