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"Draw connected lines" and "line" function cannot be used normally under Win10

New Here ,
Oct 20, 2020

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I use adobe acrobat DC, and I often use the "orthogonal line" in PDF. However, it was found that this function cannot be used normally in versions after WIN10 v1909. When I need to draw an orthogonal line, I need to hold down the "shift" key. At this time, the line cannot be confirmed. The line will run with the mouse and you can not do anything but terminate PDF process.I tried the old version of acrobat X and acrobat 9 and both had the same problem. It can only be used on win10 V1909 and previous WIN versions.I don’t know this is a PDF software problem or a win10 problem.Anyone can give a little help?

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Edit and convert PDFs, General troubleshooting

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"Draw connected lines" and "line" function cannot be used normally under Win10

New Here ,
Oct 20, 2020

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I use adobe acrobat DC, and I often use the "orthogonal line" in PDF. However, it was found that this function cannot be used normally in versions after WIN10 v1909. When I need to draw an orthogonal line, I need to hold down the "shift" key. At this time, the line cannot be confirmed. The line will run with the mouse and you can not do anything but terminate PDF process.I tried the old version of acrobat X and acrobat 9 and both had the same problem. It can only be used on win10 V1909 and previous WIN versions.I don’t know this is a PDF software problem or a win10 problem.Anyone can give a little help?

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Edit and convert PDFs, General troubleshooting

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Oct 20, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi Victor

 

Hope you are doing well and sorry for the trouble caused. As described, the orthagonal line runs with mouse and you are unable to finish drawing the line.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.12.20048 installed. Go to Help > Check for updates.

 

I have tried to reproduce the issue on my end working on Win 10 machine with Adobe Acrobat Dc version 20.12.20048 and its working fine. Once you are done with the shape of the line you are drawing just make right click  and select 'Complete' to finish the process.

 

For more information please look at the help page https://helpx.adobe.com/in/acrobat/using/commenting-pdfs.html#add_a_line_arrow_or_shape

 

Hope this information will help

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

 

 

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Oct 20, 2020 0
New Here ,
Oct 22, 2020

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Thanks for your kindly reply!

I have upgraded the Acrobat pro DC version to 2020.012.20048 and the win 10 system to the latest 20H2 (version number: 19042.572), but the problem still exists

微信图片_20201023093515.png

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Oct 22, 2020 0
New Here ,
Oct 22, 2020

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By the way, it works well until I press the “shift” key,the line can not be confirmed and run with the mouse.

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Oct 22, 2020 0
Adobe Employee ,
Oct 27, 2020

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Hi there

 

We are sorry for the delay in response. Please try to repair the installation from the help menu and reboot the computer once and see if that makes it better. Go to Help > Repair Installation.

 

If it still doesn't work, please try to reset the preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

If it still doesn't work, please create a new test user profile with full admin rights in Windows and try using the application there and check.

 

Regards

Amal

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Oct 27, 2020 0
New Here ,
Oct 27, 2020

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I have tested all the suggestions and still haven't solved the problem. It seems that maybe only wait for win10 or adobe updates to solve this problem.Thanks again!

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Oct 27, 2020 0
Adobe Employee ,
Oct 27, 2020

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Hi there

 

We are sorry to hear that the issue still exists.

 

I have tested it on my end with pressing the shify key and it is working fine. Once done with drawing the shape of the line pressing the shift key, right click on mouse and select the option 'Complete process'

 

Would you mind sharing the video recording of the steps you are doing for a better understanding?

 

For more information please look at the help page https://helpx.adobe.com/in/acrobat/using/commenting-pdfs.html#add_a_line_arrow_or_shape

 

 

Regards

Amal

 

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Oct 27, 2020 0
New Here ,
Oct 28, 2020

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OK.I have uploaded the video to my google drive,please download and check.Thanks!

https://drive.google.com/file/d/1HnG2wkQztSxQCE6BFoxPA5ksiGSVsLsa/view?usp=sharing

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Oct 28, 2020 0
New Here ,
Nov 11, 2020

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Hi there,

Any new suggestion about this problem?

Regards

Victor

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Nov 11, 2020 0
Adobe Employee ,
Nov 11, 2020

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Hi Victor,

 

Hope you are doing well. A new version of Adobe Acrobat/Reader DC is now available version 20.13.20064.

 

Please try to update the application to the new version from the help menu > check for updates and see if that works for you. You may also download the patch from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Please reboot the computer after updating the application.

 

Regards

Amal

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Nov 11, 2020 0
New Here ,
Nov 12, 2020

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Hi Amal

I have upgraded to 20.013.20064 according to your suggestion, but the problem still exists. It seems that this may be a problem of the win10 system, hope Microsoft can fix this problem in the future.Thanks for your recent guidance.

 

Regards

Victor

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Nov 12, 2020 0
New Here ,
Nov 29, 2020

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I think I found the problem. It is related to Microsoft Input Method. I have been using Microsoft's built-in input method, and I accidentally used a third-party input method today, and the PDF can be used normally. I will report this issue with Microsoft. Thanks again!

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Nov 29, 2020 0
Amal. LATEST
Adobe Employee ,
Nov 30, 2020

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Hi there

 

Thank you for sharing your observation.

 

We are gald to hear that the application is up and running fine.

 

Feel freeto contact us for any assistance required in the future.

 

Regards

Amal

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Nov 30, 2020 0