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"Save As" feature doesn't work in Adobe Acrobat Pro

New Here ,
Sep 23, 2020

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I'm most annoyed that the "Saved As" feature decided not to work any more.  All I get is a blank box.  I have looked this up and others have had the problem.  Responses instructed them to open Adobe Reader and  Edit>Preferences>General>Basic tools and turn off "Show online storage when opening files" and "Show online storage when saving files."

 

I have DONE this and it still doesn't work.  Frustrated and not happy that I have to pay for something that doesn't work properly.

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"Save As" feature doesn't work in Adobe Acrobat Pro

New Here ,
Sep 23, 2020

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I'm most annoyed that the "Saved As" feature decided not to work any more.  All I get is a blank box.  I have looked this up and others have had the problem.  Responses instructed them to open Adobe Reader and  Edit>Preferences>General>Basic tools and turn off "Show online storage when opening files" and "Show online storage when saving files."

 

I have DONE this and it still doesn't work.  Frustrated and not happy that I have to pay for something that doesn't work properly.

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Sep 23, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi DurkSW,

 

We are sorry for the trouble. As described, you are getting the blank screen on saving the file.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please try to download it to your computer and then try again.

 

Are you on a personal machine or IT managed (Office machine)? Also if you are on a company network, please try to switch your Internet to wifi, mobile or hotspot network and try again.

 

As mentioned you have already tried the preference setting, Edit>Preferences>General>Basic tools and turn off "Show online storage when opening files" and "Show online storage when saving files." with no success

 

Please try to turn off the protected mode for testing (Windows Only) and see if that makes any difference. Go Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode', turn off the protected mode and uncheck the enhanced security > Click OK and reboot the application.
Note: Turning off the protected mode may possess security risks, please turn on the security after testing.

 

If it still doesn't work, please try to repair the installation (Windows Only) go to Help > Repair Installation and check if that helps.

 

If it still doesn't work, please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Keep us posted with the results.

 

Regards

Amal

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Sep 23, 2020 0
New Here ,
Sep 24, 2020

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I'll answer your questions first. This has happened with ALL my PDFs, not just one.  I am working on my home PC with my own Hotspot.

 

I followed your instructions and turned off Enhanced Security as well as Protected View, rebooted the application, and it worked!  The dialogue box takes a little more time to appear than it used to but it works.

 

Thank you so much for responding with alacrity and for all your help.  Much appreciated.

 

Best, Susan

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Sep 24, 2020 0
Amal. LATEST
Adobe Employee ,
Sep 24, 2020

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Hi Susan

 

We are glad to hear that the issue got fixed and the application is up and running fine.

 

Feel free to contact us for any assistance required in the future.

 

Regards

Amal

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Sep 24, 2020 0