"save as" pop up box does not allow me to save the document.

Community Beginner ,
Apr 13, 2015 Apr 13, 2015

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Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

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Create PDFs, Macintosh

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correct answers 1 Correct Answer

Explorer , May 14, 2015 May 14, 2015
Found this solution:The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online s...

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Apr 13, 2015 Apr 13, 2015

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Hi kimberleyh61857508,

Are you on Mac OS or Windows (and what version)? Are other dialog boxes exhibiting this behavior? Does it happen with all PDF files? If the issue is consistent across PDFs, then it may be necessary to reinstall Acrobat.

Best,

Sara

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Community Beginner ,
Apr 13, 2015 Apr 13, 2015

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Thank you Sarah. I am on a Mac OS and version. 10.9.5 . I had adobe remotely come in an work on my computer for over an hour. We installed and reinstalled the DC version. It work when he finally did everything and then I closed it and just reopened it and it is not working again. It does this on every pdf. When I File, Save As Other, it works but not as a File, Save As.

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Explorer ,
Jan 25, 2016 Jan 25, 2016

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This happened to me too. My connection is fine; Acrobat couldn't see it, and would not save with the default "cloud storage" checked.
Many problems with CC/SAAS. Every time I use CC, it breaks. The connection protocols are really timid.

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New Here ,
May 13, 2016 May 13, 2016

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Deselecting the "Show online storage when saving files" solved the problem.

Adobe REALLY should implement a better engineering solution to avoid this issue from happening.

Best,

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Participant ,
Apr 15, 2015 Apr 15, 2015

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I have the same problem with the blank save as window.

It happened when I was creating a new pdf from my scanner.

I am using Win 7 Pro with Acrobat Pro DC version 2015.007.2033.

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New Here ,
Apr 16, 2015 Apr 16, 2015

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I haven't been able to use Save As since moving to Acrobat DC either. I've tried unsuccessfully with multiple pdf's, created by a range of programs and users. I'm running Mac OS 10.10.2 and Acrobat Pro DC 2015.007.20033

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New Here ,
Mar 16, 2016 Mar 16, 2016

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I found a solution to save it to the free cloud account that Acrobat offers.  Then form the cloud account you can save it to any file on your computer.  Bit of a round about way, but gives a solution for now until Acrobat gets their act together and solves this issue

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Explorer ,
May 14, 2015 May 14, 2015

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Same here, has anyone solved this issue? on a Mac OS 10.10.2, Acrobat Pro DC 2015.007.20033

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Explorer ,
May 14, 2015 May 14, 2015

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Found this solution:

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

Preferences > Show online storage

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New Here ,
May 15, 2015 May 15, 2015

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This fixed it for me! Thanks a million for sharing.

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Explorer ,
Jun 15, 2015 Jun 15, 2015

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Thank you so much for sharing!

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New Here ,
Jun 30, 2015 Jun 30, 2015

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worked for me on Mac! thanks

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New Here ,
Jul 07, 2015 Jul 07, 2015

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Finally! Thanks.

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New Here ,
Aug 01, 2015 Aug 01, 2015

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Thank you! You saved me!

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New Here ,
Aug 24, 2015 Aug 24, 2015

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Struggling with this for months! Thanks for the fix!

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New Here ,
Sep 30, 2015 Sep 30, 2015

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Interesting?  Worked for me!  Thanks.

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New Here ,
Oct 04, 2015 Oct 04, 2015

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This issue was irritating me to no end.  Thanks for the fix - makes me feel better about paying those subscription dollars now 😃

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Explorer ,
Jan 25, 2016 Jan 25, 2016

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Thank you for this.
Adobe is not testing their cloud stuff widely enough. This is a default setting on the shipping version of Acrobat, and it breaks the program.

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New Here ,
Jan 27, 2016 Jan 27, 2016

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Thank you, worked for me on Windows 10!

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New Here ,
Feb 05, 2016 Feb 05, 2016

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Omg! Thank you so much!! I was about to uninstall Adobe because it was irritating me that I couldn´t save it. Thank you

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New Here ,
Feb 29, 2016 Feb 29, 2016

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Would you happen to know the corresponding registry entry for this setting?  I'd like to turn it off for a bunch of already-installed workstations with what I am hoping is a simple registry change. *fingers crossed*  I have been looking and cannot find a single registry entry that corresponds to this checkbox, but I keep finding 5 or 6 registry entries regarding turning off cloud services.

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New Here ,
Nov 17, 2016 Nov 17, 2016

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You have no idea how awesome you are! This was frustrating the goodness out of me!!! THANK YOU!!!!

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New Here ,
Apr 13, 2017 Apr 13, 2017

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Thank you so much, the network at work creates a million problems everytime, today was Acrobat.

Thanks for sharing!

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New Here ,
Apr 18, 2017 Apr 18, 2017

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Thanks for the help!!! Problem solved!

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