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"save as" pop up box does not allow me to save the document.

Community Beginner ,
Apr 13, 2015

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Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

Found this solution:

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

Preferences > Show online storage

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"save as" pop up box does not allow me to save the document.

Community Beginner ,
Apr 13, 2015

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Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

Found this solution:

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

Preferences > Show online storage

TOPICS
Create PDFs, Macintosh

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180.7K

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Apr 13, 2015 5
Apr 13, 2015

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Hi kimberleyh61857508,

Are you on Mac OS or Windows (and what version)? Are other dialog boxes exhibiting this behavior? Does it happen with all PDF files? If the issue is consistent across PDFs, then it may be necessary to reinstall Acrobat.

Best,

Sara

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Apr 13, 2015 0
Community Beginner ,
Apr 13, 2015

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Thank you Sarah. I am on a Mac OS and version. 10.9.5 . I had adobe remotely come in an work on my computer for over an hour. We installed and reinstalled the DC version. It work when he finally did everything and then I closed it and just reopened it and it is not working again. It does this on every pdf. When I File, Save As Other, it works but not as a File, Save As.

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Apr 13, 2015 0
Explorer ,
Jan 25, 2016

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This happened to me too. My connection is fine; Acrobat couldn't see it, and would not save with the default "cloud storage" checked.
Many problems with CC/SAAS. Every time I use CC, it breaks. The connection protocols are really timid.

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Jan 25, 2016 0
New Here ,
May 13, 2016

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Deselecting the "Show online storage when saving files" solved the problem.

Adobe REALLY should implement a better engineering solution to avoid this issue from happening.

Best,

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May 13, 2016 0
Participant ,
Apr 15, 2015

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I have the same problem with the blank save as window.

It happened when I was creating a new pdf from my scanner.

I am using Win 7 Pro with Acrobat Pro DC version 2015.007.2033.

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Apr 15, 2015 0
New Here ,
Apr 16, 2015

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I haven't been able to use Save As since moving to Acrobat DC either. I've tried unsuccessfully with multiple pdf's, created by a range of programs and users. I'm running Mac OS 10.10.2 and Acrobat Pro DC 2015.007.20033

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Apr 16, 2015 0
New Here ,
Mar 16, 2016

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I found a solution to save it to the free cloud account that Acrobat offers.  Then form the cloud account you can save it to any file on your computer.  Bit of a round about way, but gives a solution for now until Acrobat gets their act together and solves this issue

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Mar 16, 2016 0
Explorer ,
May 14, 2015

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Same here, has anyone solved this issue? on a Mac OS 10.10.2, Acrobat Pro DC 2015.007.20033

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May 14, 2015 0
Explorer ,
May 14, 2015

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Found this solution:

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

Preferences > Show online storage

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May 14, 2015 42
New Here ,
May 15, 2015

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This fixed it for me! Thanks a million for sharing.

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May 15, 2015 3
Explorer ,
Jun 15, 2015

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Thank you so much for sharing!

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Jun 15, 2015 0
New Here ,
Jun 30, 2015

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worked for me on Mac! thanks

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Jun 30, 2015 0
New Here ,
Jul 07, 2015

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Finally! Thanks.

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Jul 07, 2015 0
New Here ,
Aug 01, 2015

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Thank you! You saved me!

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Aug 01, 2015 0
New Here ,
Aug 24, 2015

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Struggling with this for months! Thanks for the fix!

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Aug 24, 2015 0
New Here ,
Sep 30, 2015

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Interesting?  Worked for me!  Thanks.

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Sep 30, 2015 0
New Here ,
Oct 04, 2015

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This issue was irritating me to no end.  Thanks for the fix - makes me feel better about paying those subscription dollars now 😃

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Oct 04, 2015 0
Explorer ,
Jan 25, 2016

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Thank you for this.
Adobe is not testing their cloud stuff widely enough. This is a default setting on the shipping version of Acrobat, and it breaks the program.

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Jan 25, 2016 0
New Here ,
Jan 27, 2016

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Thank you, worked for me on Windows 10!

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Jan 27, 2016 0
New Here ,
Feb 05, 2016

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Omg! Thank you so much!! I was about to uninstall Adobe because it was irritating me that I couldn´t save it. Thank you

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Feb 05, 2016 0
New Here ,
Feb 29, 2016

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Would you happen to know the corresponding registry entry for this setting?  I'd like to turn it off for a bunch of already-installed workstations with what I am hoping is a simple registry change. *fingers crossed*  I have been looking and cannot find a single registry entry that corresponds to this checkbox, but I keep finding 5 or 6 registry entries regarding turning off cloud services.

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Feb 29, 2016 0
New Here ,
Nov 17, 2016

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You have no idea how awesome you are! This was frustrating the goodness out of me!!! THANK YOU!!!!

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Nov 17, 2016 0
New Here ,
Apr 13, 2017

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Thank you so much, the network at work creates a million problems everytime, today was Acrobat.

Thanks for sharing!

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Apr 13, 2017 0
New Here ,
Apr 18, 2017

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Thanks for the help!!! Problem solved!

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Apr 18, 2017 0
New Here ,
May 12, 2017

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I cannot find a preferences dialog box.  Normally when I'm in an application, the Preferences option is available by clicking the application name on the top of the window, but Adobe does not have anything like that.  How do I find Preferences????

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May 12, 2017 0
New Here ,
Oct 29, 2017

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Thank you so much! This finally worked for me and I was on Windows too!

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Oct 29, 2017 0
New Here ,
Dec 07, 2017

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Good grief, I've been suffering with that crappy default save as dialog...

It just started the blanking and I found this answer. PERFECT!! Thank goodness for being able to turn that off!!!

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Dec 07, 2017 0
New Here ,
Jun 20, 2019

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Many thanks for this.  My acrobat has worked well but a recent update must have set the look at online files marker.  I used your recommendation at it worked first time.  All is now OK. Current version is 2019.012.20035

I did try to register for the forum but having done so and tried to use it I was rejected and referred to administrator !!!!

Anyway, the wonders of googling found this.

Thanks again

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Jun 20, 2019 0
New Here ,
Aug 06, 2015

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Thanks! This helped me so much. (On a Mac)

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Aug 06, 2015 0