"save as" pop up box does not allow me to save the document.

[kimberleyh61857508]

Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

[jodiw29067567]

I cannot find a preferences dialog box.  Normally when I'm in an application, the Preferences option is available by clicking the application name on the top of the window, but Adobe does not have anything like that.  How do I find Preferences????

[isaakw33543509]

Thank you so much! This finally worked for me and I was on Windows too!

[pat@dmdengineers.com]

Good grief, I've been suffering with that crappy default save as dialog...

It just started the blanking and I found this answer. PERFECT!! Thank goodness for being able to turn that off!!!

[Oak_Tree_1]

Many thanks for this.  My acrobat has worked well but a recent update must have set the look at online files marker.  I used your recommendation at it worked first time.  All is now OK. Current version is 2019.012.20035

I did try to register for the forum but having done so and tried to use it I was rejected and referred to administrator !!!!

Anyway, the wonders of googling found this.

Thanks again

[Suzanne5D19]

Thanks!  This was so irritating for a week!  I should have popped on here earlier.  

[Marilyn5E06]

This is not working. I continue to get a blank screen even when the "Show online storage when saving files." is deselected. I have uninstalled the app, had my access removed-->had my access restored, and reinstalled the application. This is happening for at least 17 users in my organization so far. We have over 320+ installs.  What changes has Adobe made recently that is causing this to pop up now?

[defaultzqsd9kdb1i7i]

Deslecting "Show online storage when saving files" is NOT working for me either. I'm on a MAC and any dialog box that opens is blank or looks invisible. Has anyont found a fix for MAC. I have unistalled and reinstalled to no avail either.

Thanks for any suggestions

[BMilne]

Thank you! You saved me a ton of hassle uninstalling and reinstalling. This worked!

[billmcentee]

Thanks so much, richil! Your solution worked perfectly. This problem was a serious hinderance for my productivity. 

[MikeMVM]

Perfect, that worked for me, many thanks. Mike

[Sean_McD]

I couldn't figure it out. Thank You

[Madelaine5E33]

I had the same problem when trying to save a file it showed a blank screen. I tired "Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files". It worked thank you so much!

[sscfilms]

Thanks. Worked perfectly.

[AJH-FSMT]

I have a follow-up to this issue!

The solution works as far as the dialog box is concerned, but I have a separate problem from this solution:

With the regular Save As dialog box disabled, how is it possible to reduce PDF file size when resaving? This is a checkbox option on the typical Save As box that does not appear to have a corresponding option in the File window?

Thank you,

[itscowie]

Thank you so much, worked for me too.

[JudithSCSR]

Thank you!  This worked for me.

[M313448207t07]

Hi, I tried this and am having no success.... please let me know if there have been any changes since the last post, thx!

[defaultff8myemrrv38]

Thank you so much. I struggled with this glitch for a couple of hours before seeing your solution.

[default35bezjxirm66]

Thank you, that worked immediately.  

[ellenk57430528]

Thanks! This helped me so much. (On a Mac)

[stuartg43508122]

thanks for this simple and easy to follow answer kimberley. It was driving me crazy and worked as soon as I switched the online storage facility

[deepakc59699056]

Thank you the solution worked.

Deepak

[andrewjen]

thanks worked for me on Max OS 10.9.5

[maryjobrigitte]

mine isn't working.. I already tried but still the "save us" will pop-up but blanked..

[Bigwig]

Checking "Show online storage..." still doesn't solve the problem. I am running DC with El Capitan and whenever I try to make a composite PDF from multiple files, both "Save" and "Save As..." are grayed out. Closing the composite document doesn't trigger a dialog to save the new file. The only work-around that I've been able to come up with thus far is to open an existing PDF >> delete all pages except one >> add the new PDFs >> delete the remaining "old" page. Only then will "Save" and "Save As..." be available. I tried uninstalling the Acrobat DC app, but that sent my Creative Cloud app into a tailspin which required an uninstall and re-install of that app. PITA!