"The Selected Color Format is not supported" error

[ryan_gerber]

Hi,

I've seen this error message posted at least half a dozen times since 2014 and still no solution, but I figured, what the heck, might as well post the question again.

So, I'm running Adobe Acrobat Pro 2017 (17.11.30105.303785) on a Mac running OS 10.12.6.  I'm trying to scan to my HP OfficeJet 3830 in "Color" from Acrobat.  I can successfully scan in "Text" or "Black & White", but when I try to scan in "Color", I get the dreaded "The Selected Color Format is not supported" error message.

Using the default HP scanning tool, though, I can scan in color successfully.  I just get gigantic sized PDF files, which totally stinks.

Adobe, please ask me any and as many questions as you want and I will answer them.  Please, for the love, just fix this issue.

[zachariasd92488880]

I have the same problem; iMac with macOS High Sierra and HP Officejet Pro 9012 15th octo9ber 2019

[GregVernon]

I have the same problem. 2018 MacBook Pro, Mac OSX Catalina 10.15.1.

[bo3b123]

I have the same problem Macbook Pro with Catalina. Epson WF 7720 printer/scanner. My Brother MFC L8850 scans with the same settings just fine.

Adobe? Anyone listening?

[gijsbertv98148940]

I have the same problem

[brywill32606]

Has there been any reply to this link at all????????

[defaultqymig9frsnyd]

Same problem here - Xerox 6515 - 0S Catalina 10.15 - no solution found so far. 

[darrens29526243]

Same issue with Espson 4720 running Acrobat Pro DC Continous Version on MacOS 10.13.6

[MISTER TEE]

The fact that Adobe has still nopt addressed this here is the reason why they suck

[Harsha Vardhan5FC5]

I know this is not the solution, but a way around to ensure that we can scan on Mac and create PDFs. If you are using HP printers/ scanners, use HP Easy Scan app, which has a normal PDF and an OCR PDF creation option - https://apps.apple.com/in/app/hp-easy-scan/id967004861?mt=12.

I have used this, and it is easy to use and solves the purpose.

[zachariasd92488880]

Thamks, but this is not the isuue. When working in Adobe as archiving tool it would be helpfull if I can create a PDF file in color by scanning within the toolbox of Adobe pro. 

[Tony Wright]

I too have this problem.  Has anyone solved it?

[Mackita98A4]

I'm also having trouble. ADOBE PLEASE FIX

[1074Jackson]

Kind of makes you think that one should not pay for applications that are not supported.

[Lianne16B8]

I just installed Acrobat Pro 2020 Mac and I have hte same problem with my canon MG7720.  I also have a PC and have zero issues with Acrobat DC Pro on that machine