"The Selected Color Format is not supported" error

New Here ,
Nov 05, 2018 Nov 05, 2018

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Hi,

I've seen this error message posted at least half a dozen times since 2014 and still no solution, but I figured, what the heck, might as well post the question again.

So, I'm running Adobe Acrobat Pro 2017 (17.11.30105.303785) on a Mac running OS 10.12.6.  I'm trying to scan to my HP OfficeJet 3830 in "Color" from Acrobat.  I can successfully scan in "Text" or "Black & White", but when I try to scan in "Color", I get the dreaded "The Selected Color Format is not supported" error message.

Error1.png

Using the default HP scanning tool, though, I can scan in color successfully.  I just get gigantic sized PDF files, which totally stinks.

Works.png

Adobe, please ask me any and as many questions as you want and I will answer them.  Please, for the love, just fix this issue.

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Create PDFs, Macintosh

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New Here ,
Oct 16, 2019 Oct 16, 2019

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I have the same problem; iMac with macOS High Sierra and HP Officejet Pro 9012 15th octo9ber 2019

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New Here ,
Nov 03, 2019 Nov 03, 2019

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I have the same problem. 2018 MacBook Pro, Mac OSX Catalina 10.15.1.

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New Here ,
Dec 04, 2019 Dec 04, 2019

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I have the same problem Macbook Pro with Catalina. Epson WF 7720 printer/scanner. My Brother MFC L8850 scans with the same settings just fine.

Adobe? Anyone listening?

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New Here ,
Dec 20, 2019 Dec 20, 2019

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I have the same problem

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New Here ,
Jan 03, 2021 Jan 03, 2021

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Has there been any reply to this link at all????????

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New Here ,
Jan 28, 2021 Jan 28, 2021

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Same problem here - Xerox 6515 - 0S Catalina 10.15 - no solution found so far. 

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New Here ,
Feb 02, 2021 Feb 02, 2021

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Same issue with Espson 4720 running Acrobat Pro DC Continous Version on MacOS 10.13.6

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New Here ,
May 12, 2021 May 12, 2021

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The fact that Adobe has still nopt addressed this here is the reason why they suck

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