"There was a problem connecting to the server "xxx"." appears EVERY HOUR!

Explorer ,
Feb 24, 2018 Feb 24, 2018

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I get a warning every HOUR that I need to connect to an outside server. I have trouble shot with the Apple tech support as well as my office tech support. The problem goes away when I uninstall Acrobat. (I have a CC subscription, so it's the most recent version) I had done a shared review a while ago, but have since deleted all files related to that review off my computer as well as icloud. I need Acrobat and would like to have it installed. HOW do I remove this problem? There is no server listed in the tracker preferences. (see attached files)

Help!

Melissa

EVERY HOUR I get this warning.  IT goes away when acrobat is uninstalled.

Screen Shot 2018-01-30 at 7.45.34 AM.png

In Acrobat Preferences, the tracker says to check every hour! The file that I was tracking has been deleted from my drive and now custom servers are listed.

Screen Shot 2018-02-23 at 3.58.17 PM.png

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General troubleshooting

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Adobe Employee ,
May 01, 2018 May 01, 2018

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Hi Melissa,

Sorry for the delayed response.

Are you still facing this issue? If yes, you may try changing settings for shared review and form data collection to every 24 hours or Never and check if that works for you.

Below is the screenshot:

Thank You,

Shivam

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Community Beginner ,
Mar 30, 2020 Mar 30, 2020

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I am having the same problem.  Changing the "Shared Review" settings fixed most recurring errors - but the errors still appear anytime the network changes (Ethernet, wifi 1, wifi 2, etc.).  How do I get Acrobat to "forget" that network shared resource forever?

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Community Beginner ,
Mar 30, 2020 Mar 30, 2020

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Well, a workaround - delete "AdobeResourceSynchronizer" from your /Applications/Adobe.....app/Contents... folder.  I just searched for it and deleted the file.  Also in ActivityMonitor quit the process.... so far no more error messages.

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New Here ,
Dec 29, 2020 Dec 29, 2020

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Hello.

I am now experiencing this same problem.  It started when I clicked on a link within what I later learned was an outdated Acrobat document.  Now I get this pop-up message below multiple times per day, only when Adobe Acrobat is open:

image.png

I agree that changing the Shared Review settings has improved it, and thank you to Shivam for offering that solution.  Is there a potential downside if I set the 'Automatically Check for New Comments and Form Data' to 'Never'?  

 

Since Melissa first posted this problem in 2018, has there been a more definitve fix identified?  As djazceash asked, is there a way to get Acrobat to "forget" that server it keeps trying to reach?

 

Thanks very much!

Bob

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Community Beginner ,
Mar 01, 2021 Mar 01, 2021

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Note that every time Acrobat is updated on your Mac, that AdobeResourceSynchronizer app will return, and so will the error messages.

I've still not seen a way to fix it other than my workaround above.

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