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"There was an error while opening this document. The path does not exist."

New Here ,
Oct 06, 2020

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When double-clicking a PDF in Windows 10 File Explorer, Acrobat gives the above error message.  The same problem occurs when choosing "Open With..." from the context menu and choosing Adobe Acrobat.  Choosing "Open With..." using other applications such as Firefox or Chrome does not produce any error.  Choosing "Edit with Adobe Acrobat" from the context menu opens the file without error.  Opening the file from within Acrobat using File/Open does not give any error. The problem is recent, reproducible, and persisted after doing a repair installation of Acrobat.

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"There was an error while opening this document. The path does not exist."

New Here ,
Oct 06, 2020

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When double-clicking a PDF in Windows 10 File Explorer, Acrobat gives the above error message.  The same problem occurs when choosing "Open With..." from the context menu and choosing Adobe Acrobat.  Choosing "Open With..." using other applications such as Firefox or Chrome does not produce any error.  Choosing "Edit with Adobe Acrobat" from the context menu opens the file without error.  Opening the file from within Acrobat using File/Open does not give any error. The problem is recent, reproducible, and persisted after doing a repair installation of Acrobat.

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Oct 06, 2020 0
Adobe Employee ,
Oct 06, 2020

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Hi Bruce

 

We are sorry for the trouble. As described, you are getting the error ' There was an error while opening this document. The path does not exist' when you  try to open the PDF from the windows context menu or by double click.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try to open a different PDF file the similar way and check for the issue.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.12.20048 installed. Go to Help > Check for Updates

 

Also, for testing purposes, please tryto turn off the protected mode (Windows Only) and see if that makes any difference. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck the enhanced security > Click OK and reboot the computer.
Note: Turning off the security may possess security risks. Please turn on the security after testing.

 

If it works for you, please add the file and the folder path to Acrobat. Go to Edit > Preferences > Enhanced Security > Add file and Add folder path > Click OK and reboot the application.

 

If it doesn't work, please try the steps below and see if that works for you.

 

1) Close Acrobat application and close all acrobat processes from task manager.

2) Go to "Control Panel" > "Programs" > "Programs and Features" > "Uninstall a program" and select "Adobe Acrobat DC".

Click "Change" and select "Repair" from the following dialog.

 

After product repair is done, restart the machine and then try again.

 

 

Keep us posted with the results.

 

Regards

Amal

 

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Oct 06, 2020 0
New Here ,
Oct 07, 2020

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I do not know exactly how many PDFs are affected - possibly all, and certainly more than one. 

Acrobat is up to date.

Protected mode is not checked.

Adding the folder path (to my user folder, c:\users\username) had no effect.

Repairing Acrobat and restarting Windows had no effect.

The files are stored locally, in folders that are synced to the OneDrive/SharePoint server.  Note that the files open satisfactorily from within Acrobat; the error only appears when I attempt to open them from File Explorer.   File Explorer obviously is handing off the default context menu action (opening the PDF) to Acrobat, but the action fails.  File Explorer does successfully hand off  opening a PDF to other applications (such as web browsers ) through the Open With context menu action .

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Oct 07, 2020 0
New Here ,
Oct 19, 2020

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I am getting exact same error message and tried all the steps recommended and no fix. And this very recent. 

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Oct 19, 2020 0
Adobe Employee ,
Oct 19, 2020

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Hi John,

 

We are sorry to hear that. Please create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Also, please look at the help page https://helpx.adobe.com/in/acrobat/kb/cant-open-pdf.html and see if that works for you.

 

Regards

Amal

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Oct 19, 2020 0
New Here ,
Nov 09, 2020

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I also have the same issue.  I can however right click and select Open With, and open the file using MS Edge.  And I can also open Adobe DC first, and use the open command, to naviate to the same file and open it. 

But double clicking on the file from within Windows Explorer window casuees the error.

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Nov 09, 2020 0
Adobe Employee ,
Nov 09, 2020

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Hi there

 

We are sorry to hear that the issue still perists.

 

Have you tried creating a new test user profile in Windows or enabeling the root account in Mac as described earlier and see if that helps.

Also, is this a behavior with PDF files, or with all the file you try to open. Please try to open a different format file by double clicking within Windows explorer and check also, please share the screenshot of the erorr message for a better understanding. 

 

Regards

Amal

 

 

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Nov 09, 2020 0
New Here ,
Nov 10, 2020

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It seems to happen with MOST PDF's.  I beleive the issue is related to long file paths.  Many of are files are close to teh 255 character limit and some are over.  However we only ahve the issue using Adobe.  MS Office files open fine.

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Nov 10, 2020 0
New Here ,
Nov 11, 2020

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I am getting the same issue with long file paths. Error message "There was an error while opening this document. The path does not exist."

 

 

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Nov 11, 2020 0
Amal. LATEST
Adobe Employee ,
Nov 17, 2020

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Hi Fionntan

 

We are sorry for the trouble. Please confirm the version of the Acorbat DC you are using? To check the version goto Help > ABout Acrobat

 

Have you started experiencing this issue after the recent update?

 

Are the files stored on a shared network/drive? if yes please try to download the file to your computer locally and then tru to open it and check. Also have you tried to add the file and the folder path to the whitelist of Adobe Acrobat .

 

Go to Edit > Preferences > Enhanced Security > Add File and Add folder path > click ok and reboot the computer and check.

 

Also please share the observation with the file having the short file paths.

 

Regards

Amal

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Nov 17, 2020 0