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"Try Now" Pop-Ups

New Here ,
Sep 12, 2020

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Does anyone know how to make these pop-ups go away? I have a one-year subscription to Acrobat Pro DC, and I'm kicking myself daily for not just buying the desktop version. I can't do any work with the incessant interruptions. It is notable that none of them have been related to what I was trying to do at the time.

First-line chat support has no idea how to solve the problem. I've been told I'm running the wrong software. (I'm not.) I've been told to update. (No updates available.) I've been told to do things that have nothing to do with the problem. (Support backed down on that.) I've been asked to share my screen for something that should just be a simple setting. (No screensharing with the clueless.)

 

I'm awaiting a call back, but I'm quickly losing faith. The behavior is clearly intended, and I think Adobe wants to make it hard to turn off. 

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"Try Now" Pop-Ups

New Here ,
Sep 12, 2020

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adobe sucks.PNG

 

Does anyone know how to make these pop-ups go away? I have a one-year subscription to Acrobat Pro DC, and I'm kicking myself daily for not just buying the desktop version. I can't do any work with the incessant interruptions. It is notable that none of them have been related to what I was trying to do at the time.

First-line chat support has no idea how to solve the problem. I've been told I'm running the wrong software. (I'm not.) I've been told to update. (No updates available.) I've been told to do things that have nothing to do with the problem. (Support backed down on that.) I've been asked to share my screen for something that should just be a simple setting. (No screensharing with the clueless.)

 

I'm awaiting a call back, but I'm quickly losing faith. The behavior is clearly intended, and I think Adobe wants to make it hard to turn off. 

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General troubleshooting

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136

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Sep 12, 2020 0
Adobe Employee ,
Sep 14, 2020

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Hi Rhondalea

 

We are sorry for the trouble. As described you want to stop the pop up messages when you open the application.

 

Please try the following preferences settings and see if that works for you.

 

Go to Edit (Window), Adobe Acrobat (Mac) > Preferences > General > Under 'Messages from Adobe' Uncheck 'Show me messages when i launch Adobe Acrobat' > Reboot the application and check.

 

Let us know how it goes

 

Regards

Amal

 

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Sep 14, 2020 0
New Here ,
Sep 14, 2020

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Thanks, but I found that first thing. It doesn't stop the pop-ups.

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Sep 14, 2020 0
Adobe Employee ,
Sep 15, 2020

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Hi there

 

We are sorry to hear that the issue still exists.

 

Please try the following registry setting and see if that works for you.

 

Untitled.png

 

 

 

 

 

 

Keep us posted with the results

 

Regards

Amal

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Sep 15, 2020 0
New Here ,
Sep 16, 2020

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Capture.PNG

 

Is it possible something has changed since 2015, or is it that I'm to create a new entry?

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Sep 16, 2020 0
Adobe Employee ,
Sep 16, 2020

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Hi there

 

Once you go to the location 'Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown'

 

Right click on the blank space in the right hand side and you get the option New > DWORD (32 bit) value > Enter the value bToggleFTE > Highlight the Registry value i.e. bToggleFTE > Right click and choose Modify > Enter Value Data as 1 and click Ok.

 

Reboot the computer and launch the application and check.

 

 

Regards

Amal

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Sep 16, 2020 0
New Here ,
Sep 17, 2020

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First, let me say I really appreciate your help. Unfortunately, this did not work. 

 

I thought it had worked this morning, but when I got home this evening, Microsoft had elected to restart my computer (the second time since I added the registry entry), and the pop-up appeared almost immediately after I opened Acrobat.

I honestly wish I'd purchased the desktop version, because I hate DC. I loved XI, but I missed the upgrade window (wasn't using Acrobat much at the time), so I figured I might as well join the current century, even though I don't trust the cloud. My mistake, and I don't expect to renew next year because it's a total waste of money. Word can convert docs to PDF, and I guess I can learn to live without the other features, which I can't use anyway because of all the pop-ups.

Again, I appreciate the time you've put into this, but it seems hopeless.I have an escalated support request in, but all I seem to get from tech support is emails telling me my case will be closed in 5 days, even though they don't call me back. And before that, first line support had no idea what to do, but they seemed to feel compelled to do something, even though it was all a total waste of time.

Thanks, Amal. I'm grateful for your attempt to help me. 

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Sep 17, 2020 0
Adobe Employee ,
Sep 17, 2020

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Hi there,

 

I am sorry to hear that the issue still persists.

 

Could you please confirm that after changing the registry values as described earlier and restarting the application (Acrobat DC) the pop up has stopped appearing and that once you restart the computer the pop up starts appearing back.

 

If yes, it seems like the registry settings are getting reset to their default values once the computer restarts. You may try to get in touch with Microsoft for more information.

 

Regards

Amal

 

 

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Sep 17, 2020 0
New Here ,
Sep 18, 2020

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Hi Amal,

 

If only that were the case.

 

Unfortunately, I changed the registry value, restarted the computer myself, and restarted the app. No pop-up then, but they haven't always appeared immediately. 

 

When I came home, I could see the computer had restarted. I reloaded some of my apps, started Acrobat, and the pop-up appeared. I immediately checked the registry, and the value I had added was still there, as evidenced by the screenshot. It remains there, so Microsoft is not the culprit.

 

 

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Sep 18, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi there,

 

We are sorry to hear that. Would you please confirm if its a personal machine or a IT managed (Office Machine)?

 

Also, please share the screenshot of the registry settings after making changes and restarting the computer, as we need to review this.

 

Regards

Amal

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Sep 23, 2020 0
New Here ,
Sep 27, 2020

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Hi Amal,

 

It's a personal machine. 
I thought I took a screenshot of the registry setting and posted it, but apparently not.

Here's what it looks like after the restart.

Support sent me instructions for disabling the contextual tips, which is not what I asked for. In the meantime, the program has updated, and the problemg of rogue "try now" tips seems to be at an end.
I do appreciate all your effort to help me. At present, I no longer feel compelled to cancel my subscription because the immediate problem is resolved, but I am not likely to renew. DC is terrible. The desktop version is so much better for my purposes, and I sincerely regret having purchased a subscription. Community support seems to be pretty good, and I thank everyone who replied.

The support system, however, is a nightmare. First line support couldn't even hold the thought that I have a sub for Acrobat, and everything they told me (two tries) was wrong. After escalation, phone calls from Layers Magazine turned out to be Adobe, but at first I thought they were robocalls. I couldn't understand why I kept receiving emails saying they'd called, when there was no record of the calls. Then I somehow ended up with two support cases, but they were closed before I could do anything with them. All in all, the only thing that kept me going for as long as I did was Community Support. But the update is what fixed the issue, so it was clearly a known problem. I just hope something else doesn't happen between now and the time the sub lapses.

 

Thanks again for your help.
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Sep 27, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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Did you try these settings in the Preferences?

 

BwTqqeVfBr.png

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Sep 24, 2020 0
New Here ,
Sep 27, 2020

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@JR_Boulay

First thing I tried. Thanks.

 

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Sep 27, 2020 0