"Unable to locate the Paper Capture recognition service. Your installation may be corrupt"

New Here ,
Mar 28, 2018 Mar 28, 2018

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We have been dealing with this issue on one particular employee. She receives this error ("Unable to locate the Paper Capture recognition service. Your installation may be corrupt")

I have tried these fixes but have had no success.

I have fully uninstalled Adobe Acrobat through control panel, with CCLeaner, and Adobe Cleaner.

We also updated the Adobe and did fresh installs and even a repair but it did not fix the issue.

I also tried moving the plugin around specifically the Paper Capture plug in and it still gave the error.

Has anyone had any success with fixing this error?

Thanks!

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General troubleshooting

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correct answers 1 Correct Answer

Adobe Employee , Apr 25, 2018 Apr 25, 2018
Hi Jamey6588540,Please follow the steps mentioned in the below link to fix the paper capture service:Could not access the recognition service when attempting OCR on WindowsDivya

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Adobe Employee ,
Apr 25, 2018 Apr 25, 2018

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Hi Jamey6588540,

Please follow the steps mentioned in the below link to fix the paper capture service:

Could not access the recognition service when attempting OCR on Windows

Divya

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New Here ,
Jan 07, 2019 Jan 07, 2019

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I get a message that I have to have "administrative permission" to copy to these folders. How do I do that?

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Adobe Employee ,
Feb 01, 2019 Feb 01, 2019

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Hi Sjslev,

Sorry for the delayed response.

You can log in as the Administrator on the machine and then try.

Regards,

Divya

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New Here ,
Jul 05, 2019 Jul 05, 2019

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Hi Divya,

   I'm having the same error.  However, my program files don't have the iDRS15 at the end.  The deepest into the folder I can go is to \PaperCapture.  When I try to copy and paste that (it then says "copy" at the end of the file name) Adobe DC has an error when it opens up.  Any other ideas?

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Yes it worked - I wonder why Adobe has not updated their own installation software to adjust for the proper placement of dll's

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New Here ,
Sep 19, 2019 Sep 19, 2019

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Thank you!! The problem was driving me crazy, and this fixed it.

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New Here ,
Jan 25, 2020 Jan 25, 2020

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I'm having the same problem and this link does not work. Ready to throw this laptop out the window.

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New Here ,
Jan 27, 2020 Jan 27, 2020

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I don't know how or why this worked, but it did:

 

Navigate to this folder: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\PaperCapture\iDRS15

 

In there, there are a bunch of .dll files.  Copy them.

 

Go back to the plug_ins folder (C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\) and paste the .dll files in there.  Worked for me!

 

 

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New Here ,
Feb 08, 2020 Feb 08, 2020

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Worked like a charm, thanks!

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New Here ,
Feb 09, 2020 Feb 09, 2020

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Worked for me also.  Thank you.

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New Here ,
Feb 26, 2020 Feb 26, 2020

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Ditto! Worked like a charm!

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New Here ,
Mar 12, 2020 Mar 12, 2020

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Thank you very much! Copying and pasting those .dll files into the plug_ins folder, per your instructions worked! I no longer get an error message! 

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New Here ,
Mar 14, 2020 Mar 14, 2020

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Greetings:

I just tried the instructions without success. My OS is Windows 10; I am using Adobe Acrobat Pro DC. This is the only PC where PaperCapture will not work. I have run the repair tool without any success.

 

PC_data.jpg

 
 

 

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New Here ,
Mar 14, 2020 Mar 14, 2020

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Update to my previous post. I am not sure what happened, but Paper Capture is loaded and operational! Thanks for the help. I really needed it.

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New Here ,
Aug 24, 2020 Aug 24, 2020

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Worked for me too.  Better and more concise info than the Adobe Help answer!  I just edited the file locations to reflect my version of Adobe (I have Adobe DC) but otherwise the instructions are exactly the same.  Thank you!

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New Here ,
Mar 17, 2020 Mar 17, 2020

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Worked for me as well! Thanks! This is something Adobe should have fixed by now. 

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New Here ,
Mar 18, 2020 Mar 18, 2020

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Worked for me! Thanks!

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New Here ,
Mar 21, 2020 Mar 21, 2020

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This worked perfectly - Thanks!

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New Here ,
Apr 01, 2020 Apr 01, 2020

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Yes!  Thank you; this was driving me insane.

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New Here ,
Jun 18, 2020 Jun 18, 2020

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worked for me , Thanks

 

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New Here ,
Jul 18, 2020 Jul 18, 2020

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Worked like a charm for me too thank you

 

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New Here ,
Oct 12, 2020 Oct 12, 2020

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Navigate to this folder: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\PaperCapture\iDRS15

 

In there, there are a bunch of .dll files.  Copy them.

 

Go back to the plug_ins folder (C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\) and paste the .dll files in there.  Worked for me!

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New Here ,
Dec 06, 2020 Dec 06, 2020

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This is the craziest thing I've encounted in years.  I've spent about 5 hours pulling my hair out trying to fix this.  Uninstalled/Reinstalled 3 times before finding this fix.  Adobe shouldn't make us go through this misery for such a simple fix.

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Worked perfectly for me as well! Thank you!!

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