"Unable to locate the Paper Capture recognition service. Your installation may be corrupt"

New Here ,
Mar 28, 2018 Mar 28, 2018

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We have been dealing with this issue on one particular employee. She receives this error ("Unable to locate the Paper Capture recognition service. Your installation may be corrupt")

I have tried these fixes but have had no success.

I have fully uninstalled Adobe Acrobat through control panel, with CCLeaner, and Adobe Cleaner.

We also updated the Adobe and did fresh installs and even a repair but it did not fix the issue.

I also tried moving the plugin around specifically the Paper Capture plug in and it still gave the error.

Has anyone had any success with fixing this error?

Thanks!

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General troubleshooting

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correct answers 1 Correct Answer

Adobe Employee , Apr 25, 2018 Apr 25, 2018
Hi Jamey6588540,Please follow the steps mentioned in the below link to fix the paper capture service:Could not access the recognition service when attempting OCR on WindowsDivya

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New Here ,
Mar 24, 2021 Mar 24, 2021

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I have followed the directions multiple times on copying the dll files to the "CORRECT" location and it STILL will not work.  Adobe, Get your STUFF together.  I have uninstall and re-installed Adobe, Rebooted after uninstalls, Disabled AV, all to no avail.  Does anyone have any other helpful ideas since the original posting is no longer available.  

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New Here ,
Mar 03, 2021 Mar 03, 2021

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Solution you provided was spot on.  Thanks!

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Worked perfectly- thank you!

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Excellent fix. As stated previously, I used "Acrobat DC" in place of "Acrobat 2017" and it worked perfectly.

Thanks

 

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Community Beginner ,
May 03, 2021 May 03, 2021

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Michelleybean78,

 

Your solution worked for me too like magic.

 

Thank you

 

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New Here ,
Jun 03, 2021 Jun 03, 2021

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This worked for me as well! Only difference was mine was for Adobe 2020 instead of 2017.

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New Here ,
May 09, 2020 May 09, 2020

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thank you for the path and information, I am back in business!! 

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New Here ,
Jul 30, 2020 Jul 30, 2020

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I just used this to fix mine! Thank you so much!

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Community Beginner ,
May 03, 2021 May 03, 2021

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It worked for me too like magic.

 

Thank you.

 

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Thank you to the genius that figured this out. It worked like a charm. Why didn't Adobe put these DLL files where they can be found? I followed this advice.

 

Navigate to this folder: 

C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\PaperCapture\iDRS15

 In there, there are a bunch of .dll files.  Copy them.

 Go back to the plug_ins folder (C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\) and paste the .dll files in there. 

 

I leanred that the DLL extension means

DLL is a dynamic link library file format used for holding multiple codes and procedures for Windows programs. DLL files were created so that multiple programs could use their information at the same time, aiding memory conservation.

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New Here ,
Jul 16, 2020 Jul 16, 2020

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worked for me too.  THANKS!!

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