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"Z@R828.tmp" font instead of Arial

New Here ,
Jan 27, 2018

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I have a 400 page document I am editing and adding too and everything has been going just fine for the past week until now. The only font used in this entire document in various sizes is Arial in the all the combinations possible: Arial Bold Italic underlined

Now Adobe Acrobat Pro DC (paid not trial) is saying it can't recognise Arial and is changing it to gibberish. When I copy and paste the gibberish from my document (I just tried it) it pastes into word or email or this as normal English. When I copy and paste from here into Adobe it turns into gibberish. I need this fixed ASAP because it is a manual that is needed in 2 weeks and other fonts will be too hard to read properly. This is made in Adobe and is being edited in Adobe. Even when I create a new text box in Adobe it will not do Arial. This JUST started and I've been working on it off and on all day. Dead stop.

Please help. Thank you.

Same issue as H_Sanders and OP; Adobe reverts to Z***** instead of Arial... This wasn't an issue until last week and Creative Cloud Desktop states "You're up to date!".

Please fix ASAP!

 

SOLUTION!!! UPDATE: 13APR2020

While on hold for an hour with Tech Support I uninstalled and reinstalled Acrobat Pro DC just to see if that would help and somehow it did, in fact, fix the issue. (lol have you unplugged it and plugged it back in, sir?)

 

Best of luck everyone.

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"Z@R828.tmp" font instead of Arial

New Here ,
Jan 27, 2018

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I have a 400 page document I am editing and adding too and everything has been going just fine for the past week until now. The only font used in this entire document in various sizes is Arial in the all the combinations possible: Arial Bold Italic underlined

Now Adobe Acrobat Pro DC (paid not trial) is saying it can't recognise Arial and is changing it to gibberish. When I copy and paste the gibberish from my document (I just tried it) it pastes into word or email or this as normal English. When I copy and paste from here into Adobe it turns into gibberish. I need this fixed ASAP because it is a manual that is needed in 2 weeks and other fonts will be too hard to read properly. This is made in Adobe and is being edited in Adobe. Even when I create a new text box in Adobe it will not do Arial. This JUST started and I've been working on it off and on all day. Dead stop.

Please help. Thank you.

Same issue as H_Sanders and OP; Adobe reverts to Z***** instead of Arial... This wasn't an issue until last week and Creative Cloud Desktop states "You're up to date!".

Please fix ASAP!

 

SOLUTION!!! UPDATE: 13APR2020

While on hold for an hour with Tech Support I uninstalled and reinstalled Acrobat Pro DC just to see if that would help and somehow it did, in fact, fix the issue. (lol have you unplugged it and plugged it back in, sir?)

 

Best of luck everyone.

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Edit and convert PDFs

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Jan 27, 2018 0
Adobe Employee ,
Feb 23, 2018

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Hello Heatherh,

Sorry for the delayed response and inconvenience caused. Please navigate to Acrobat's Preferences>Page Display>Toggle the "Use local fonts" settings and see if this brings any difference.

Check for any pending/latest updates from Help>Check for updates, reboot the machine and see if this brings any difference.

Have you check with any other PDF and is the issue reproducible?

If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can try it at our end? To share the file, please use Adobe Send feature, upload the file in Adobe Send, share the link to PDF via private message only How Do I Send Private Message

Note: Please do not share the email address or any personal details on the forum.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Feb 23, 2018 1
New Here ,
Sep 18, 2018

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Was this ever figured out?  I'm having the exact same problem on multiple PDF's that I wasn't a few days ago.  I tried both suggestions that Anand Sri gave and that hasn't fixed it.  Please advise?  Thank you.

Mindy Childs

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Sep 18, 2018 0
Adobe Employee ,
Sep 20, 2018

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Hello Mindy,

We're sorry for the trouble you had, What is the dot version of Acrobat installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Make sure that you have the latest version of Acrobat installed, check for any pending updates from help>check for updates, reboot the machine after updating Acrobat.

Also, is the fonts are installed on the machine and are they embedded in the PDF?

Run a Font fix up from the  Preflight tool and check.

Is it possible to share a sample PDF file with us so that we can test it at our end? To share the file, please use Adobe Send feature, login to https://cloud.acrobat.com/send using your Adobe ID(email) and password, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Sep 20, 2018 1
New Here ,
Mar 10, 2020

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Has this been addressed?  It's infuriating I can't edit PDF's with Arial font.  I have Acrobat Pro DC version 2015.006.30510.  Says I have no pending updates.

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Mar 10, 2020 1
New Here ,
Apr 06, 2020

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I too am having the same problem with Arial font.  I use Adobe Acrobat Pro DC, subscription "Continuous Release Version 2020.006.20042".  I now have a long list of the "Z@****" fonts listed in my font dropdown menu.  I can use Arial Bold, and Arial Italic, but regular Arial defaults to the gibberish noted by another.

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Apr 06, 2020 2
New Here ,
Apr 07, 2020

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Me too.  Adobe Acrobat XI Pro.  I print to Adobe from our software then make minor edits.  This has worked for over a year and today it won't stay on Arial font.

 

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Apr 07, 2020 1
New Here ,
Apr 13, 2020

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Same issue as H_Sanders and OP; Adobe reverts to Z***** instead of Arial... This wasn't an issue until last week and Creative Cloud Desktop states "You're up to date!".

Please fix ASAP!

 

SOLUTION!!! UPDATE: 13APR2020

While on hold for an hour with Tech Support I uninstalled and reinstalled Acrobat Pro DC just to see if that would help and somehow it did, in fact, fix the issue. (lol have you unplugged it and plugged it back in, sir?)

 

Best of luck everyone.

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Apr 13, 2020 0
New Here ,
May 21, 2020

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Acrobat.jpg

 

** ISSUE RESOLVED **

I was also having this issue. Arial font had been working perfectly for years and then recently displayed as gibberish when trying to edit.

I opened a pdf, clicked on 'Help' and then clicked 'Repair Acrobat Installation'. This made a few automatic changes, then re-booted automatically. Once I logged in to Windows again and opened the pdf, the Arial font was available again.

Good luck everyone.

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May 21, 2020 0
New Here ,
Oct 15, 2020

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Yes, tens of thousands of buyer users have time to do this, thanks Adobe

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Oct 15, 2020 1
John5EF3 LATEST
Community Beginner ,
Nov 20, 2020

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Found another solution for Pro DC as of Nov 2020 version 2020.013.20064 (non of those other solutions worked for me): print to pdf>save file>open new doc>select edit function>copy/paste. 

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Nov 20, 2020 1