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3

Random question marks in boxes

Community Beginner ,
Jul 02, 2018 Jul 02, 2018

Hello,

I've been having an issue whenever I create or edit a PDF document. All of a sudden I get these question marks inside a box randomly all over the text throughout the entire document. It has been hard for me to figure out what causes this. But, I have noticed that it mostly happens when I insert another pdf file into the document I am editing/working on. I'm working with Adobe Acrobat XI Standard, version 11. Could you please give me some instructions on how to solve this? Many thanks in advance

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Edit and convert PDFs
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Community Expert ,
Jul 03, 2018 Jul 03, 2018

That sounds like a font embedding issue. Check to Document Properties > Fonts dialog box to make sure all the fonts are embedded. If they are not, run a preflight mixup to embed the fonts.

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Community Expert ,
Jul 03, 2018 Jul 03, 2018

Acrobat Standard doesn't have the preflight tool.

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Community Beginner ,
Jul 03, 2018 Jul 03, 2018

All fonts are either Embedded or Embedded Subset. And, it doesn't have preflight unfortunately

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Community Expert ,
Jul 03, 2018 Jul 03, 2018

Please post a screenshot.

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Community Beginner ,
Jul 03, 2018 Jul 03, 2018

Untitled2.jpg

This happens randomly throughout the pdf.

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Community Expert ,
Jul 03, 2018 Jul 03, 2018

It's clearly an issue related to font embedding. Have you tried opening the pdf that makes show up the issue with Illustrator?

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Community Beginner ,
Jul 03, 2018 Jul 03, 2018
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Unfortunately I only have Acrobat, so I haven't been able to edit/open the pdf documents in other programs, such as Illustrator. However, it often happens when I add another pdf file to the same document. And, I have found that if I select the text block and change the font, the question marks go away and the text go back to normal, with some spacing/margin changes. But, I would have to do this in every page that has been affected, which takes a lot of time and sometimes I can miss a few of those boxed question marks, which is all not good

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