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Re: Adobe Acrobat Pro DC crashes constantly

New Here ,
Dec 21, 2018

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Almost 2019 and this is still a daily problem for me.  I have Acrobat Pro and Acrobat DC with latest updates installed. Both programs crash constantly with no rhyme or reason.  Usually just a random click will trigger it.  I use the software pretty heavily for file manipulation as I do Prepress for a print shop. The lack of reliability kills my productivity, and makes me wish there were a viable alternative available.  I use a Mac and run Sierra 10.12.6  It sounds as if the suggested fixes, (updating software) are half-hearted and ineffective.  I love your other software Adobe, please fix this one.

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Re: Adobe Acrobat Pro DC crashes constantly

New Here ,
Dec 21, 2018

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Almost 2019 and this is still a daily problem for me.  I have Acrobat Pro and Acrobat DC with latest updates installed. Both programs crash constantly with no rhyme or reason.  Usually just a random click will trigger it.  I use the software pretty heavily for file manipulation as I do Prepress for a print shop. The lack of reliability kills my productivity, and makes me wish there were a viable alternative available.  I use a Mac and run Sierra 10.12.6  It sounds as if the suggested fixes, (updating software) are half-hearted and ineffective.  I love your other software Adobe, please fix this one.

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General troubleshooting

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Dec 21, 2018 1
Adobe Employee ,
Dec 24, 2018

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Hi there,

Sorry for the trouble caused.

As the application crashes constantly, please try the troubleshooting steps provided in this help document Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Make sure that you are using the latest update available for the application. You may refer to this link Release Notes | Adobe Acrobat, Reader to check the latest updates available.

Also, you can go to Help  > Check for updates in the application.

If the above steps do not help, try once to reset the application preferences.

Take help fo the steps provided here How to reset Acrobat Preference settings to default.

Also, try once to reboot the machine.

You may also try removing the application using the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the Mac and then re-install the application from here Download and install Acrobat DC subscription

If the issue persists, please share the application version installed on your Mac.

Use the steps mentioned here Identify the product and its version for Acrobat and Reader DC

Also, share the crash logs (use this tool Download Acrobat and Reader Process Monitor Tool - Adobe Labs).

Let us know if you need any help.

Regards,

Meenakshi

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Dec 24, 2018 0
Adobe Employee ,
Dec 25, 2018

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Hi dfhdudfhudhdcuhcdiuhcducd​,

Could you pls. let us know if the crashes are silent crashes or do you get a crash stack from the Mac OS. If you are getting a crash stack, could you pls. send across the stack for the crash?

Thanks,

Vinod

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Dec 25, 2018 0
New Here ,
Apr 09, 2019

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I had the same issue for a while. i am working for a company using strict firewall rules. As long as I use the Acrobat in an "open" internet, everything works liek a charm - behind the firewall, constant crashes.

All other creative cloud apps work - only acrobat has this isseu.

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Apr 09, 2019 1
New Here ,
Apr 12, 2019

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After installing Lulu or little snitch to block outgoing internet connections from behind the company firewall i dont get any more Adobe crashes.

Then once a month disable Lulu or little snitch, connect to normal wifi to update Adobe and bobs your uncle.

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Apr 12, 2019 0
Community Beginner ,
Sep 13, 2019

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Hi Guys,

 

My 2 cents: I tried most of the published "fix" suggestions, to no avail. Ultimately downloading and running the Cleaner Tool did the trick. Running the Uninstaller app does not completely remove all of the legacy info whereas the Cleaner Tool rolled everything back to a "First Time" install environment with the irritating 4-part tour. Here's the link: https://labs.adobe.com/downloads/acrobatcleaner.html

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Sep 13, 2019 0
New Here ,
Oct 18, 2019

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I tried the cleaner tool, reinstalling and several other changes but I did one thing that seems to have corrected the problem. In the preferences under "3D and multi media" I changed the prefered renderer to "software" from "opengl 1.4".

 

I have no idea what if all means, I just know that I don't get the spinning beachball anymore and the program is usefull again.

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Oct 18, 2019 0
New Here ,
Aug 15, 2020

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Worst ever, I wish I never needed it so much. Hopefully I will one day find something to replace Adobe. 

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Aug 15, 2020 0